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Discussion topic: Sky puck cuts out then we have no signal for mains tv

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This message was authored by: Ly58

Message posted on ‎16 Jan 2025 06:33 PM

Sky puck cuts out then we have no signal for mains tv

Sky puck cuts out so we switch it off at the mains then plug it back in. Tv stays on for a short while then cuts out again. 

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎17 Jan 2025 08:04 AM

Re: Sky puck cuts out then we have no signal for mains tv

Posted by a Superuser, not a Sky employee. Find out more

@Ly58 if the puck stops sending axsignal to the TV and you get a black screen andca message on the TV thstvisnt getting axsignal it sounds likeca dodgy puck thst needs replacing.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Mr+Flibbles+86

Message posted on ‎17 Jan 2025 11:07 AM

Re: Sky puck cuts out then we have no signal for mains tv

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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