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Discussion topic: Skipping for up to 30 seconds, anyone else having this problem?

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This message was authored by Helene3 This message was authored by: Helene3

Re: Sky sports jumping / skipping on playlist

It really is! 
Hasn't happened since I last posted but it was back doing it again today. Something weird was happening with the Man City game today too.. on the picture  link it was showing an hour behind! It wasn't until I clicked on the live sports listing that I got it in real time. 

This message was authored by clayts This message was authored by: clayts

Re: Sky sports jumping / skipping on playlist

Liverpool v Chelsea is doing the skip forward 20 seconds or so every minute at the moment on a cloud recording (not chasing playback). This is not the first time I've experienced this - very frustrating

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky sports jumping / skipping on playlist

Posted by a Superuser, not a Sky employee. Find out more

@clayts wrote:

Liverpool v Chelsea is doing the skip forward 20 seconds or so every minute at the moment on a cloud recording (not chasing playback). This is not the first time I've experienced this - very frustrating


Have you reported it to the viewer relations team by emailing viewerR@sky.uk ?

Sky Stream and Sky Broadband customer

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This message was authored by MikeyB2 This message was authored by: MikeyB2

Re: Sky sports jumping / skipping on playlist

I sent them an email earlier 

This message was authored by MikeyB2 This message was authored by: MikeyB2

Re: Sky sports jumping / skipping on playlist

Yep that is what I was trying to watch. Gave up in the end and just watched live missing most of the 1st half. At least I'm not alone and it's a Sky issue but they need to fix it ASAP 

This message was authored by martswain This message was authored by: martswain

Re: Sky sports jumping / skipping on playlist

Happened to both the Sunday games today when I was trying to watch them well after they had finished.

Reported to the email posted above, automatic reply received within a couple of minutes.

This message was authored by Jingernut2022 This message was authored by: Jingernut2022

Stream keeps jumping forward when recording football

Hi,

 

I've just got sky glass and noticed a problem when recording the football. Every couple of minutes it jumps forward which makes watching a game impossible. If I watch the game live I have no such problems 

 

Anybody have any ideas what could cause this issue?

 

Thanks 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Stream keeps jumping forward when recording football

Posted by a Superuser, not a Sky employee. Find out more

@Jingernut2022 wrote:

Hi,

 

I've just got sky glass and noticed a problem when recording the football. Every couple of minutes it jumps forward which makes watching a game impossible. If I watch the game live I have no such problems 

 

Anybody have any ideas what could cause this issue?

 

Thanks 


Hi 

 

have you tried pulling the plug for a few minutes ? Fixed all kinds of glitches!

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Jingernut2022 This message was authored by: Jingernut2022

Re: Stream keeps jumping forward when recording football

Yea I've tried all that and plugged an Ethernet cable from the router to the TV in case it was a WiFi problem. Strange as it only seems to be recordings that are affected, if I watch the game live it doesn't jump 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Stream keeps jumping forward when recording football

Posted by a Superuser, not a Sky employee. Find out more

@Jingernut2022 wrote:

Yea I've tried all that and plugged an Ethernet cable from the router to the TV in case it was a WiFi problem. Strange as it only seems to be recordings that are affected, if I watch the game live it doesn't jump 


What kind of speeds are you getting on your glass? You can check this by going into the glass Netflix app going to settings and check network ....

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Jingernut2022 This message was authored by: Jingernut2022

Re: Stream keeps jumping forward when recording football

61.84Mbps

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Stream keeps jumping forward when recording football

Posted by a Superuser, not a Sky employee. Find out more

You need to report it to the viewer relations team (viewerR@sky.uk) as it will be a playback issue (which has happened on other sports content in the past).

 

Once reported it will be sent over to the relevant back office team to investigate and resolve.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Matt102 This message was authored by: Matt102

Re: Stream keeps jumping forward when recording football

I have exactly this problem and can't find a way to correct it.  Did you report it to viewer relations?

This message was authored by MikeyB2 This message was authored by: MikeyB2

Re: Sky sports jumping / skipping on playlist

It's happened again today!

This message was authored by Annoyed25 This message was authored by: Annoyed25

Re: Sky sports jumping / skipping on playlist

Me too. Just re joined Sky after a few years. Trying to watch football tonight. First time I've used Playlist 'recording'. Absolute rubbish. Skipping forward 10 seconds every 20 seconds. Impossible to follow the match.

 

Still im my cooling off period luckily.

 

 I'm stone cold!

 

Will cancel the whole thing tomorrow.

 

So disappointing and frustrating

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