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Discussion topic: Picking up my remote every hour - BREAKDOWN

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This message was authored by SwankyOrc This message was authored by: SwankyOrc

Picking up my remote every hour - BREAKDOWN

Lord help me, WHY do Sky sell EU products when we left! Grrrrhurhrhgrh.

 

Is there a way to stop having to 'pick up' the Sky remote every hour, we cannot watch a film without having to scramble for remotes to prove we're still watching, it's infuriating. We have to do it for Sky AND the TV and I think I might have a breakdown.

 

STOP THE MADNESS.


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Picking up my remote every hour - BREAKDOWN

Posted by a Superuser, not a Sky employee. Find out more

@SwankyOrc wrote:

Lord help me, WHY do Sky sell EU products when we left! Grrrrhurhrhgrh.

 

Is there a way to stop having to 'pick up' the Sky remote every hour, we cannot watch a film without having to scramble for remotes to prove we're still watching, it's infuriating. We have to do it for Sky AND the TV and I think I might have a breakdown.

 

STOP THE MADNESS.


It's a Comcast product rather than a Sky product. Comcast have decided to create a standardised product they can use in all the countries they operate in globally and it would appear have decided to limit regional variations in the software. Typically this is not only done for cost reasons but to make support and development easier as the more variations they have the longer each software release needs to be tested for and the more that can possiblymgo wrong.

Sky Stream and Sky Broadband customer

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Picking up my remote every hour - BREAKDOWN

Posted by a Superuser, not a Sky employee. Find out more

@SwankyOrc wrote:

Lord help me, WHY do Sky sell EU products when we left! Grrrrhurhrhgrh.

 

Is there a way to stop having to 'pick up' the Sky remote every hour, we cannot watch a film without having to scramble for remotes to prove we're still watching, it's infuriating. We have to do it for Sky AND the TV and I think I might have a breakdown.

 

STOP THE MADNESS.


It's a Comcast product rather than a Sky product. Comcast have decided to create a standardised product they can use in all the countries they operate in globally and it would appear have decided to limit regional variations in the software. Typically this is not only done for cost reasons but to make support and development easier as the more variations they have the longer each software release needs to be tested for and the more that can possiblymgo wrong.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Chrisee This message was authored by: Chrisee

Re: Picking up my remote every hour - BREAKDOWN

Posted by a Superuser, not a Sky employee. Find out more

@SwankyOrc in the case of the regulation concerned the UK Government chose to continue to include it in UK law after Brexit see https://www.gov.uk/guidance/placing-energy-related-products-on-the-uk-market

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Picking up my remote every hour - BREAKDOWN

It's very frustrating @SwankyOrc if you watching a program but also if like me you are neurodivergent, surely it can be removed

(Please Note: I am Neurodivergent )
This message was authored by spannernick1 This message was authored by: spannernick1

Re: Picking up my remote every hour - BREAKDOWN

Sky Steam in the US - `xumo` https://www.xfinity.com/learn/xumostreambox 
Look famiilar... 🙂 ahhh now I know why it don't look like Sky Q, that was made in UK before Comcast takeover, Sky Steam was not, its a US product so when is Sky becoming Comcast then like Amstrad beacme part of  Sky and Love Film became Amazon Prime Video.... 🙂 only time, while the Sky name make Comcast money it will keep it, Sky are not independent no more, Shame Rupert Mordoc had to sell it, he wanted FOX to buy it but they were out bid by Comcast, it was on the news(I like him and Alan Sugar), he was falsed to sell it anyway, it was getting to big, a Monopoly, he didn't want to sell Sky, anyway... 🙂


This message was authored by spannernick1 This message was authored by: spannernick1

Re: Picking up my remote every hour - BREAKDOWN

Looking at the Xumo Streaming box Manual... https://nuance.xumo.com/support/manual  in Startup and Standby it has the option thats missing from the Sky Strean box...
`Auto standby: Set how long it takes for your box to turn off after no activity.`
This contols the box standby and should be on the SKY Steam Box Settings Menu, it missing WHY, it not missing on Comcast Xumo Streaming Box...?
There GUI is identical to each other so should have the same settings, does Sky not want you to use it as your main TV and use Freeview mainly or is it been removed by accent, if the box keep going on standby customers will get sick of it and eventually cancel it when there are out of contract and just use Freeview in the end.
`Default to live TV` is a good idea too... 🙂
standbyXumo.JPG

This message was authored by Ellie_TV This message was authored by: Ellie_TV

Re: Picking up my remote every hour - BREAKDOWN

Australia's version of the Stream puck, the Hubbl Hub,  has a more generous time limit before going into standby:

 

  • About Energy Saving mode
    If there's been no activity on the Hubbl remote for 3 hours and 55 minutes, the Hubbl device will enter energy-saving mode and go into standby. You'll see a message appear on screen before the device enters energy-saving mode.

    To avoid this, just pick up the Hubbl remote.

    In line with Australian Energy Saving guidelines, it is not possible to disable energy-saving settings on Hubbl.
This message was authored by Nigelb1972 This message was authored by: Nigelb1972

Re: Picking up my remote every hour - BREAKDOWN

Mine only gives the prompt after a couple of hours or so, not every hour... 

For instance, during an F1 event I'll have to give it a shake once during the whole broadcast 

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