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Discussion topic: My sky puck remote, on the round circle it won't index to the right,any ideas please

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This message was authored by Janissloane This message was authored by: Janissloane

My sky puck remote, on the round circle it won't index to the right,any ideas please

My sky puck won't index to the right,nothing happens,
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This message was authored by mikealanr This message was authored by: mikealanr

Re: My sky puck remote, on the round circle it won't index to the right,any ideas please

Posted by a Superuser, not a Sky employee. Find out more

Hi @Janissloane 

 

Do you mean scoll right? Is this on all screens?

 

Try:

1. Press and hold 7 and 9 together on your Sky remote for three seconds.

2. Press and hold 1 and 3 together for three seconds.

3. Wait until you see the connected message and select Continue.

 

Further troubleshooting can be found here: https://www.sky.com/help/articles/remote-control-help-sky-glass

 

If that doesn't work you will need to speak to sky for a replacement (this is a customer helps customer forum) or full this form out:  https://www.sky.com/help/forms/streaming-tv-remote

 

MikeAlanR

————
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and BT FTTP 900 (circa 1.2 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: My sky puck remote, on the round circle it won't index to the right,any ideas please

Posted by a Superuser, not a Sky employee. Find out more

@Janissloane there are a couple of things you can try for a dodgy remote:

 




Re-Pair the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

 

Twist

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

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