03 Dec 2023 06:32 PMPosted by a Superuser, not a Sky employee. Find out more
Do you mean scoll right? Is this on all screens?
1. Press and hold 7 and 9 together on your Sky remote for three seconds.
2. Press and hold 1 and 3 together for three seconds.
3. Wait until you see the connected message and select Continue.
Further troubleshooting can be found here: https://www.sky.com/help/articles/remote-control-help-sky-glass
If that doesn't work you will need to speak to sky for a replacement (this is a customer helps customer forum) or full this form out: https://www.sky.com/help/forms/streaming-tv-remote
03 Dec 2023 08:48 PMPosted by a Superuser, not a Sky employee. Find out more
@Janissloane there are a couple of things you can try for a dodgy remote:
Re-Pair the remote
Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.
The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It
If it is still not working have a look at the following guides:
If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote
If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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