SKY STREAM - New software build QS021.005.00P caused new audio sync issue

[Matt138]

I have had the same issue start today.

[Cromby]

Seem to have solved the issue......  

Lip sync issue (slight sound delay) started yesterday. Tried recommended solutions and spoke to Sky tech team member. Seemed to fix the issue but went out of sync again shortly after having seemingly been resolved.

I ave just switched from auto to PCM stereo in the sound options (Settings - Picture and sound - Sound - Digital audio output HDMI - choose PCM stereo) as I am using the internal speaker system of my LG OLED.  I switched off Dolby option in the TV's settings.

[MichaelA1961]

Turned on TV late yesterday and immediately noticed sync problem. Hardware hasn't changed so must be software. Changed setting Digital audio output HDMI to PCM Stereo from Auto and working fine.

[MichaelA1961]

Sky - you need to sort this out.

[Bob561]

Since yesterday , 4th April 2024 sound across all channels is out of sync . In addition sound on many channels sounds like it's warbling - most annoying. 
Thought it might have fixed itself today , 5th April , but still the same.

Tried usual on/off routines , resetting etc etc to no avail 😡

[Mark-1974]

Lip sync on my sky stream is terrible, they just says adjust the sound settings... This just makes the lip sync get further out. Not happy at all!!! 

[Mr221]

@Paul+Dray  

we have had the same problem since the new update two nights ago sky stream can you sort it out never a problem before 

[MarieF1]

I have tried turning off and on but still sync is not right 

[Gaz1978]

Exactly my experience 🙄

[andyt8765]

As of yesterday having the same issue. Audio comes ~250 ms after the image on all sound settings except PCM stereo, but PCM sounds tinny. My PS5 is absolutely fine so it is definitely an issue with the Sky Stream puck.

My puck and PS5 are connected to my TV through HDMI, and my TV is connected to a soundbar through optical audio cable.

Hopefully an update is on the way to fix this, but changing audio settings to PCM stereo appears to be the best option at the moment.

[gszab1]

I don't have any lip sync issues (using a Samsung Q990C soundbar with eARC), but they have finally fixed the picture freeze when switching between stereo and dolby atmos. Yaaay.

[Leewinter1974]

When programs are on the voice isn't at the same speed 

[Trev55]

Same issue for me been fine for six months now it is all over the place, it is doing my head in. Lip sync issue started 5/4/24 as far as I know

[Hoppy+55]

Thanks Michael, just read your post, & changed mine 👍

[AnthonyPev1960]

Do Sky Customer Services actually read these threads?