When watching programmes on Sky Stream the sound is out of sync with the picture.

[MarkGoldsmith]

I've only seen this on the odd occassion on my Stream puck, but putting it into standby for 10 seconds, then turning it back on has solved the problem for me.

The other option to try is to unplug the puck for a couple of minutes.

[Padam_Padam]

@RForbes 

Seems to be a thing with Stream. Lip sync is very random for me too. Always has been. I've tried different combinations of TV brand, high speed HDMI cables, and audio formats. Sky are aware but have been very quiet with regard to any sort of fix. I personally have given up and now use my puck only for Sky content and use all the other apps on my Apple TV 4K box which has no trouble at all keeping everything in sync. 

[Lewis264]

When I'm watching tv channels and movies the audio isn't matching up with the actors/actresses mouth movements,

I have tried turning my puck off and on also tried factory resetting it but still running into the same problem!.

I've also turned and reset my wifi router but still no luck, any help with this would be much appreciated thank you.

[GD1]

@Lewis264  Have you tried adjusting the delay within the sound settings, or changed anything within the sound settings?  https://www.sky.com/help/home/sky-tv/sky-tv-stream/using-sky-stream/using-sky-stream-picture-and-sou...& https://www.sky.com/help/articles/sound-help-sky-glass-sky-stream-puck

[Jservd]

The sound is miles out of sync on my sky stream puck, the two other multi room ones are fine, it's really annoying anyone got any ideas

[No10]

We have had sky stream for at least 6 months now.  Lip syncing hasn't been a problem until this week.  Now every day, it is a problem.  The longer you watch then the more out of sync the television gets.  
It can be temporarily fixed by unplugging the puck and restarting.  Even then it might be a fraction out, but after a few hours, the synch goes again.

The fact that it has worked for months for a long time would suggest it's not a problem with my television set up.  Either the puck has developed a problem, in which case I need a new one, or the issue  has been introduced by a software update.

Not very good really.

[AshleaStone]

The voice on my sky puck doesn't match picture

[MarkGoldsmith]

Try exiting to the home page and putting the puck into standy for 30 seconds.

i've on the rare occasion seen it do that and that has fixed it for me.

[AshleaStone]

Thank you I have tried that, turning channels over and disconnecting everything, just spoken to sky she said it's the broadband which I can't understand but all she kept saying is it your broadband

[ISH1962]

I have the same issue, so I looked on this forum. My broadband is Virgin Media 1gb, and it's fast, I frequently check the speed and it has been stable throughout. Hopefully, Sky will have a proper answer soon rather than blame the broadband.

[Spannerman007]

I removed everything and plugged the puck directly into the tv plus used the tv speaker only instead of the sound bar and the problem still has not improved. I bought new hdmi cables that were a pretty expensive type and still no change. I have tried every single combination possible with eArc and without but still the same issue. I really do think it is the puck 

[Nigelb1972]

@Spannerman007 you shouldn't get any sync issues with eARC if it's correct connected. Have you changed all your audio settings to Pass through? 

[Nigelb1972]

It's not your broadband and this subject has been covered countless number of times on the forum. Please use the search function to find a potential resolution 

[Spannerman007]

Yes I have tried this also  I literally have tried every single combination but still have out of sync sound unfortunately. I think I will give up and use the free view on my tv and firestick 

[Padam_Padam]

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@Spannerman007 wrote:

Yes I have tried this also  I literally have tried every single combination but still have out of sync sound unfortunately. I think I will give up and use the free view on my tv and firestick 

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I never found a solution to getting good lip sync on my puck. I tried every combination of connection but nothing retained sync permanently. I just think having everything, including the third party apps, hosted on a server,  adds latency which somehow disrupts the a/v sync. It would be fine some days and terrible on others with no consistency.
I gave up after a year or so and ditched Sky Stream completely. Don't have any lip sync issues with my Firestick 4K Max, Apple TV 4K box or the apps on my TV.