I need help from sky workers

[Shooter1972]

How do I upgrade my paramount plus from standard to HD, its not giving me the option to do it on paramount or on the sky paramount app.

The option I do have is cancel 🤔

[Shooter1972]

1 payment went through on october, then i get a warning on the app payment. So how do I resolve this if the app was got throygh your company?

[Shooter1972]

Would a threat of canxelling my sky trigger interest?

[CoffeeDrinker]

@Shooter1972  There is no upgrade from the 'basic with ads' Paramount+ for Sky customers when Paramount+ is free with Sky Cinema. Only way to upgrade to any of the add free tiers is to pay full price for a seperate Paramount+ subscription. There isn't a 'pay the difference' option as there is with Sky inclusive Netflix.

Frustrating as all of the Star Trek series are now borderline unwatchable with ads being shoved in at all manner of unsuitable moments during episodes.

[Shooter1972]

I have the standard 6.99 and no cinema, I would like to upgrade to hd as I just found out im watching sd.

[Shooter1972]

Dear Frankie,

Thank you for contacting Paramount+. We are here to assist you with your query. As you signed up for Paramount+ through Sky Marketplace, to manage your subscription (i.e. update your payment information, cancel, upgrade, refund request etc.) you need to do so through the vendor directly. 

Sky's support pages can be found here: 
https://www.sky.com/help/home
https://www.sky.com/help/articles/sky-marketplace

If you need further assistance, please reply to this email, and we'll be happy to help you further.

Regards,
Serena
Paramount+ Customer Service

thread::5IhgLbHKcvSD1isLZ78RtC0::

Can you sky workers tell the yanquis that i owe them 20.97!!!!!

 

[Dazzasky]

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@Shooter1972 wrote:

I have the standard 6.99 and no cinema, I would like to upgrade to hd as I just found out im watching sd.

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Sounds like you need to upgrade your package via your Paramount Plus account @Shooter1972 

[Dazzasky]

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@Shooter1972 wrote:

Would a threat of canxelling my sky trigger interest?

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What's a "orcel" @Shooter1972 

[Shooter1972]

How lol cos i tried, what paramount look on your screen? Im not on my laptop.

[Shooter1972]

Whatever you were orcle a while back!

[Ellie_TV]

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@Shooter1972 wrote:

Whatever you were orcle a while back!

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Oracle. 

[Ellie_TV]

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@Shooter1972 wrote:

How do I upgrade my paramount plus from standard to HD, its not giving me the option to do it on paramount or on the sky paramount app.

The option I do have is cancel 🤔

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All Paramount+ plans are in HD. There are three options:

Basic (with ads/HD) - £4.99pm

Standard (ad-free/HD) - £7.99pm

Premium (ad-free 4K/HDR/Atmos) - £10.99pm

You need to login to your account on the Paramount+ website and upgrade there. 

[Mark39]

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@Shooter1972 wrote:

Would a threat of canxelling my sky trigger interest?

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No. Oracles weren't and Superusers aren't Sky employees. To cancel you'd need to call.

[Shooter1972]

Answer my other thread!

[Fothergill1]

Hi @Shooter1972  This is a customer user/help forum so we would not have any access to your account to investigate. You will need to contact Sky to get this resolved.

If Sky is your mobile provider you can phone them by  dialling 150.

If it is not your provider follow this link https://www.sky.com/help/home and scroll down to need more help, click on this and you will see an 0333 phone number to use to call Sky. Unfortunately I cannot include the actual phone number as the forum filters will block it.

To get past the chatbot just stay silent when it asks you questions and it will eventually put you through to a member of the Customer Services team.