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Discussion topic: Error MYSKY_1998

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This message was authored by FedericaB This message was authored by: FedericaB

Error MYSKY_1998

Hello, I just installed my sky stream box, however I am not able to link discovery + sincr every time I try to access my sky and sky shop or any other options in my sky I get MYSKY_1998 error.  What should I do?

 

thank you

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Error MYSKY_1998

Posted by a Superuser, not a Sky employee. Find out more

@FedericaB 

 

This solved a similar issue a few days ago for another user 

 

To run a software update:

  1. Switch the Sky Glass or Sky Stream puck to standby.
  2. Switch it off at the mains and unplug it.
  3. Plug it back in and switch it back on at the mains.
  4. Leave the Sky Glass or Sky Stream puck powered on for 30 minutes.
  5. After 30 minutes, switch the Sky Glass or Sky Stream puck to standby again.
  6. Switch it off at the plug and switch it back on again. There’s no need to unplug it this time.
  7. Press the Home button on the Sky remote.

After a few seconds, the Sky logo will show on screen as the TV or Sky Stream puck starts back up. The software version will now be updated to the latest version.

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
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