Discussion topic: Add skipping not working

This message was authored by: Tw15 · ‎14 Dec 2024

I have 2 sky stream pucks, on one of the pucks the add skipping option comes up and works fine, on my 2nd puck the option never comes up.

i have tried restarting and updated both pucks, the problem remains.

my add skipping sub is current

This message was authored by: mikealanr · ‎14 Dec 2024

Hi @Tw15

The button is new in the latest software release (QS034.022.00p). The software is rolled out in batches, it's likely one puck isn't on latest software.

You can check this by going to settings > system management

There is no way for force the update.

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: Super+Anthony · ‎14 Dec 2024

Looking forward to the update to get this

(Please Note: I am Neurodivergent )

Discussion topic: Add skipping not working

Add skipping not working

All Replies

Re: Add skipping not working

Re: Add skipping not working

Was this discussion not helpful?

Search Sky Community

Start a new discussion