Sky Store VIP offer issue

[BigVillan]

I have just tried ordering a film on Sky Store using the Sky VIP free movie offer but it didn't give me the option to enter the code so I assume it will charge me. When I selected the movie it asked me to sign in so I did and it went straight to the send to sky box screen and nowhere to enter my free movie offer code. 

I cannot find anywhere online to speak to someone for assistance with this. 

[MightyQuinn]

Hi @BigVillan   You are not alone, just one example https://helpforum.sky.com/t5/Sky-Store/I-ve-purchased-a-Sky-store-movie-as-I-got-sent-a-code-from-yo...

[phil19651]

Hi

Just read your post on voucher codes.  How do you get a free voucher for the Sky Store.

I have only been with sky for a couple months.

Thanks Phil😎

[BigVillan]

It's through Sky VIP Phil. I have been with them for a very long time but anyone can sign up to VIP free and get rewards. 

[caesarome]

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@BigVillan wrote:

I cannot find anywhere online to speak to someone for assistance with this. 

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There is a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[BigVillan]

Thank you. I did try that at 7pm as a result of an earlier response linking to another thread that had that link in it but it was unavailable so I have sent an email which was the other option on that link. Thanks. 

[caesarome]

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@BigVillan wrote:

I have just tried ordering a film on Sky Store using the Sky VIP free movie offer but it didn't give me the option to enter the code so I assume it will charge me.

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What offer was this @BigVillan , was it one sent to your via email because if so I believe you have to use the link in the email or was this a different offer ?

[mike+simmonds]

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@caesarome wrote:

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@BigVillan wrote:

I have just tried ordering a film on Sky Store using the Sky VIP free movie offer but it didn't give me the option to enter the code so I assume it will charge me.

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What offer was this @BigVillan , was it one sent to your via email because if so I believe you have to use the link in the email or was this a different offer ?

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If it was the same as my offer @BigVillan  - the link is here (ringed)

 

[BigVillan]

Thanks guys. I used the right link from the email but after selecting my movie it then asked me to log in and jumped straight to the screen to "send to your box". I didn't have the opportunity to enter my code. 

[mike+simmonds]

From memory @BigVillan , when I used mine, I clicked the link, signed in, chose a movie, clicked "purchase" then on the next page there was a box to copy in my code, I entered my code and the cost of the checkout changed to £0

Other than that I'd have to refer you back to the Skystore live chat link ( I think it was posted earlier) - they open next at 11am

[BigVillan]

That's right Mike, that's exactly the process I  have previously experienced many times but this time there was a glitch in the matrix and that screen didn't come up. 

[smooch]

Hi. I've just dome the same. I'm waiting for the live chat to open at 11

[smooch]

Live chat no help,  they said there would of been a box to put the code in. 

[BigVillan]

I sent them an email instead. The box definitely didn't come up for me this time but it has before. 

[smooch]

I've just sent a email too. Tried it again and no box came up.