16 Jan 2025 02:37 PM
no satalite signall , i had an engineers visist booked but it cam back on for 24 hours and it has just gone off agin . i have rebooted it , and checked the wifi . still no signal .
16 Jan 2025 02:42 PM
Posted by a Superuser, not a Sky employee. Find out moreI have moved your post from the Broadband board as it's not a BB issue. As you've successfully managed to arrange an engineer you must have Sky Q.
If you are seeing a message of “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
Hopefully you didn’t cancel the engineer.
It’s worth noting that:
1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels and
2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.
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