Reimbursement for loss of channels

[Anonymous]

I presume Sky will reimburse us for the period of time we've lost channels. According to the Help section it's a broadcaster issue when channels go down individually. We've lost TNT Sports for the 3rd time this week cause of weather and are missing events we got TNT to watch. So I expect as other channels are ok and TNT is the issue Sky will reimburse us for the period of time its been down.

[TimmyBGood]

@Anonymous 

There's no obligation for them to do so: Ofcom has a compensation scheme for broadband and voice telephony because those are regarded by government as critical service, while subscription television is not.

Any individual customer can attempt to negotiate a goodwill gesture.

[Daniel0210]

@Anonymous 

And if it is weather related as you have stated there's not a lot of blame to be attached to Sky, or TNT for that matter. 

[best+of+the+best]

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@Anonymous wrote:
I presume Sky will reimburse us for the period of time we've lost channels. According to the Help section it's a broadcaster issue when channels go down individually. We've lost TNT Sports for the 3rd time this week cause of weather and are missing events we got TNT to watch. So I expect as other channels are ok and TNT is the issue Sky will reimburse us for the period of time its been down.

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Not sure why you need to be reimbursed have you tried the Discovery+ app for the events you have missed? 

Check the TV guide via the app simple 

[oj01]

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@Anonymous wrote:
I presume Sky will reimburse us for the period of time we've lost channels. According to the Help section it's a broadcaster issue when channels go down individually. We've lost TNT Sports for the 3rd time this week cause of weather and are missing events we got TNT to watch. So I expect as other channels are ok and TNT is the issue Sky will reimburse us for the period of time its been down.

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Sounds like your dish is slightly out of alignment.