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Discussion topic: No satellite signal

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This message was authored by DCT006 This message was authored by: DCT006

No satellite signal

When I open Sky it says.. no satellite signal.. to use this service you need a satellite signal.

No issues with Broadband or WiFi connections.

Whats the fix plz?

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

Sky Plus or Sky Q??????

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Annie+UK wrote:

Sky Plus or Sky Q??????


@DCT006 

Your answer to the above question will determine the advice you are given. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
DCT006
Topic Author
This message was authored by DCT006 This message was authored by: DCT006

Re: No satellite signal

I've  Sky Q

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@DCT006 
I will move your post to the appropriate place.

 

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels and

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Invisiblename This message was authored by: Invisiblename

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@DCT006 wrote:

When I open Sky it says.. no satellite signal.. to use this service you need a satellite signal.

No issues with Broadband or WiFi connections.

Whats the fix plz?


Sounds like your dish has been blown out alignment.  You'll either need to book an engineer with Sky, and the wait for that could be many weeks, or contact a local independent and accept the cost.

I am just another Sky customer!
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