No satellite signal

[DCT006]

When I open Sky it says.. no satellite signal.. to use this service you need a satellite signal.

No issues with Broadband or WiFi connections.

Whats the fix plz?

[Annie+UK]

Sky Plus or Sky Q??????

[Daniel0210]

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@Annie+UK wrote:

Sky Plus or Sky Q??????

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@DCT006 

Your answer to the above question will determine the advice you are given. 

[DCT006]

I've  Sky Q

[Daniel0210]

@DCT006 
I will move your post to the appropriate place.

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels and

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[Invisiblename]

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@DCT006 wrote:

When I open Sky it says.. no satellite signal.. to use this service you need a satellite signal.

No issues with Broadband or WiFi connections.

Whats the fix plz?

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Sounds like your dish has been blown out alignment.  You'll either need to book an engineer with Sky, and the wait for that could be many weeks, or contact a local independent and accept the cost.