Netflix stuck on loading screen

[Dani16]

I am trying to access Netflix via SkyQ apps & its stuck on the loading screen.

I have tried:

1. Turn off Sky box by mains, waiting 30 seconds and turning back on again

2. Refreshing apps via 001 Select on Settings

It still is not working. 

Any help is appreciated!

Dani 

[Anonymous]

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@Manestream wrote:

but we no longer get any reception for freeview since we upgraded from the old sky box's to skyQ.

Can only get TV reception if we go through teh skyQ box on any TV in the house. disconnect that and we get absolutely nothing. The old aeriel system was turned off, we did have it sorted but it went through teh old sky box system (skyHD+ box's) now we get nothing like that with SkyQ as it does NOT use aerial.

So saying go through your TV iteself is literally a no chance, its not an option.

So whenever netflix starts messing up, we just tend to keep retrying over and over and over again, or launch another app (disney+, AppleTV+<--also started to be a pain as it requests everytime to reinput your details instead of remembering them) carries on and the subscription will be cancelled for that one. Then there is amazon Prime and paramount+ (launching any of these and then coming out and launching netflix can fix the issue).

Thankfully though for the past 2 mths we havent had an issue, it does sometimes launch slower at times. But it is definatly on the service end and not on our end. Just have to wait, oh and at least its free as well as paramount+ for sky customers with full packages. Just netflix does seem to be the better one of the entire lot, followed by disney+ in 2nd.

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That must have been a very old HD box you had, the RF aerial input and passthrough hasn't been around for a long time. The box did't use the aerial as such (I'm fairly sure there was no decoder anyway), all of Sky comes through the dish, the Freeview signal was just passed through to your TV via the Sky box.

All you have to do is connect the aerial directly to your TV. You'll need to supply a signal to all other TVs as well.

However this has nothing to do with Netflix (or any of the other apps you mention) as that comes via your broadband connection (not the dish or the aerial). Are none of your TVs a Smart TV? An Amazon Firestick or similar would also suffice.

[Anonymous]

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@Sophhie wrote:

Iv got my main box on now and netflix doesn't load on there now up stairs fine but down here is a no show and to b fair iv had enough I pay for the stuff and can't watch it half the time if u get cut off the films iv paid for u cant watch none digital or not iv laid for them why do I get that I dont it's madness got ya by ya balls if u ask my pay all the money for wat service u buy film and can't watch them I don't agree and the netflix thing is another story 

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I suspect your problems are more to do with your broadband and/or WiFi issues although it's difficult to decypher to be honest. Who supplies your broadband?

[swhxd06]

Well, mine is back to being....will I work today, or will I not? I'm getting very bored with this whole thing now.

[Laing1]

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@Dani16 wrote:

I am trying to access Netflix via SkyQ apps & its stuck on the loading screen.

I have tried:

1. Turn off Sky box by mains, waiting 30 seconds and turning back on again

2. Refreshing apps via 001 Select on Settings

It still is not working. 

Any help is appreciated!

Dani 

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@Dani16 I have moved your post into a larger thread all about the same problem. If you look at the answer you will see Sky areaware of this and a fix will be in the next update

[Victoria76]

Cannot load Netflix from my remote controller   Just get the whirling wheel of doom and it does not load. 

[Andrew166]

Hi my Netflix won't boot up. I'm just getting the spinning circle on the Home Screen. Thanks

[Daniel0210]

@Andrew166 

Please see the post temporarily marked as the answer. 

[Daniel0210]

@Victoria76 

I have moved your post into a thread already discussing this issue that some customers are having. See post 2 currently marked as the temporary answer. Sky are working on it. 

[anthonycorless]

All other stations work fine it is only Netflix that I can not get to work.

[Laing1]

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@anthonycorless wrote:

All other stations work fine it is only Netflix that I can not get to work.

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@anthonycorless I have moved your post to the large thread all about the problem you are having if you look at post 2 it gives you the current information on this problem 

[catherine1949]

Netflix not loading through sky.

[Jelly]

This has only recently started happening and yes like other users it is only with Netflix, other apps are working fine! If Sky have known about this issue since last September why haven't they sorted the promised update to fix things? 

[Lorrsine]

On my tv. Circle just keeps turning. Everything else seems fine

[Jayewing]

Mine is the same, can't get netflix to load even after turning off and, if I do an app refresh (it takes 24 hrs) and then only works a day or two before it won't  load again. Really frustrating, I phone sky and they don't know what's going wrong either. £7.99 a month for nothing, next to useless. Don't hear of any other providers having this issue.