Netflix: Red Spinning Circle on Launch

[Mulett57]

We've had this issue too. Strangely, it's only an issue on our main Sky box in the lounge, not the smaller one in the bedroom. I found a way to access the 'refresh apps' menu, but that did not work. We also switched the box off and on again, and that doesn't work either. Any help would be gratefully received. 

[Desibaba]

So, I've received an official reply from Sky. They say they are working on the issue.  They are also launching a new Netflix app which will resolve the issue. In the interim we should launch 2 other apps like YouTube, iplayer etc  then retry Netflix. It's not worked for me yet but may work for you. 

[Elaine36]

I'm also experiencing this issue it's intermittent and don't want to have to keep rebooting everything is there a permanent fix I have missed? Trying the refresh apps for longer 

[MightyQuinn]

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@Elaine36 wrote:

is there a permanent fix I have missed?

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Hi @Elaine36   Did you not read the post above yours ...

[Linda4321]

Spinning red circle... Netflix not loading

[Pg666]

Definitely recommend signing out of the app then signing in online and go to managing device and signing the sky q out on the device list. Then go back to Netflix in sky box as normal, sign in and it should work again (until it doesn't)

[Anonymous]

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@MightyQuinn wrote:

For me still on Q260, Netflix working fine then went into Disney+, tried to go back into Netflix - red spinning circle 😂

I used the Reset method to get it working again. I really appreciated setting up 53 favourites again.

Filled in the form.

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Have you not tried the signing out of your device online & rebooting the box yet?

[Strad]

My Netflix is not loading on my sky Q box. I have a red circle going round under the Netflix logo

[Stephen116]

What's going on with netflix keep getting spinning circle and netflix not loading. It's almost all the time now used to be able to get in from resetting box but now nothing. Iv Refreshed apps and still the same. It's actually become a joke now

[Pg666]

Log in to Netflix on the internet (not thru sky) and go to manage devices in your Netflix account. Find the sky q box in that list and sign it out. Then go back to Sky and re-log in to Netflix thru the sky box (it should make you reenter your Netflix info) and this normally works

[Rowe008]

Tried what you've suggested but unfortunately it hasn't worked. Only way I seem to be able to get Netflix working through my Sky Q box is by unplugging it from the mains & trying again after a few minutes. Very frustrating.

[Rowe008]

Thanks for your suggestion, unfortunately that's not worked either. Very frustrating!!

[Rowe008]

It's a poor service from Sky & very frustrating for a paying customer.

Netflix works find through my Sky Q box if I turn everything off at the mains, wait a few minutes, plug it all back in & try again.

This is a daily occurrence!!!!

[Pg666]

Ah, sorry to hear it didn't work. Booting the Sky Q device out of my Netflix account online and then going back to it through the Sky box has always resolved it for me, although the issue does still tend to happen again after a few months. It definitely is frustrating because Sky always seem to act like they've never heard of it happening each time and for what we pay each month it's very annoying. 
there are a few other solutions suggested amongst these posts going back years which shows how long this 'unknown' issue has been going on! Hope you get some joy with it

[Pat582]

Just keep getting the red circle going round and round. Sometimes unplugging will open it but more often not