Netflix: Red Spinning Circle on Launch

[Anonymous]

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@John+PC2 wrote:

Thanks for the uodate. Our box still frequently has this problem and I've never previously logged it, so I'll complete the form.

Is there a link that explains how to go through the fixes step by step?

Many thanks

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The link is literally just 5 posts back from yours.

[John+PC2]

Got it. We gave the fixes a go. The turning off testing works intermittently,.

be great when there's finally a longer term fix.

[Anonymous]

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@John+PC2 wrote:

Got it. We gave the fixes a go. The turning off testing works intermittently,.

be great when there's finally a longer term fix.

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The best (and apparently, permanent) fix is:- 

Go to your accountonlinee through a browser and sign in if necessary, from your portrait/avatar, go to 'Account', then 'Devices', then 'Access and Devices' and then sign out of all Sky devices listed.

The direct web address is:-netflixx.commanageaccountaccesss which can be copy & pasted into your browser.

Don't forget to reboot all Q boxes after doing the above. Reboot the main box fully before rebooting any mini boxes.

[Anonymous]

Red spinning circle on. NETFLIX for a week now.

Ive turned everything off and restarted but not worked. Even updated software on tv sertings and still not working.

[foxierowan]

did that, didn't work. 

[foxierowan]

I had done all recommended steps... hence the etc

[Anonymous]

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@foxierowan wrote:

I had done all recommended steps... hence the etc

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Did you finally manage to get into the hidden engineers menu then? Not that that is required in this case.

[Anonymous]

Refreshed appps too by highlighting settings,, then apps then pressed 0 0 1 and select.

Not worked 😔

[Chloe-W22]

Hi @PETROS+PETRA, @Anonymous, @alan.pres, @TWillis, @gemjack, 

On our recent survey or in your comments to this thread you've told us this workaround resolved the red ring issue/ or resolved it for a limited period of time:

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@Pg666 wrote:

Sign Out of device through a Web Browser:

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
7. Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.
8. Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.
9. Go to your SkyQ box and launch the Netflix app on your SkyQ box.

If the Red Ring issue returns we'd be keen to understand how long it took for it to return and if the same workaround fixed it, or if you had to use another.

Please let me know in the comments or through private message.

[Chloe-W22]

Hi @Paul281186, @Spud1309, @Jtow23, @Deanandzoe2017, @DazPLUFC,

On our recent survey or in your comments to this thread you've told us this workaround resolved the red ring issue/ or resolved it for a limited period of time:

---

@Pg666 wrote:

Sign Out of device through a Web Browser:

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
7. Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.
8. Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.
9. Go to your SkyQ box and launch the Netflix app on your SkyQ box.

If the Red Ring issue returns we'd be keen to understand how long it took for it to return and if the same workaround fixed it, or if you had to use another.

Please let me know in the comments or through private message.

[Chloe-W22]

Hi @Jane514, @jessabelle93, @Zoee28

On our recent survey or in your comments to this thread you've told us this workaround resolved the red ring issue/ or resolved it for a limited period of time:

---

@Pg666 wrote:

Sign Out of device through a Web Browser:

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
7. Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.
8. Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.
9. Go to your SkyQ box and launch the Netflix app on your SkyQ box.

If the Red Ring issue returns we'd be keen to understand how long it took for it to return and if the same workaround fixed it, or if you had to use another.

Please let me know in the comments or through private message.

[Anonymous]

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@Chloe-W22 wrote:

Hi @PETROS+PETRA, @Anonymous, @alan.pres, @TWillis, @gemjack, 

On our recent survey or in your comments to this thread you've told us this workaround resolved the red ring issue/ or resolved it for a limited period of time:

---

@Pg666 wrote:

Sign Out of device through a Web Browser:

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
7. Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.
8. Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.
9. Go to your SkyQ box and launch the Netflix app on your SkyQ box.

If the Red Ring issue returns we'd be keen to understand how long it took for it to return and if the same workaround fixed it, or if you had to use another.

Please let me know in the comments or through private message.

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Mine was resolved a year ago by yourselves Chloe (Kirsty asked for some details from the box and passed them on) although I couldn't tell you what was done. I've not had any issues since.

[TBrow]

@Chloe-W22 This has not fixed it for me it has been like this for weeks on my Sky Q box however I can access it on the Sky mini however I wish to watch it in my Sitting Room where I cannot get it

[Jane514]

Hi @Chloe-W22

The last time I tried this fix it worked for 1 day.  I haven't been able to watch Netflix on my TV for weeks, I can only watch on my phone.  It's beyond annoying. 

[Cutdown]

My Netflix as stopped working Iv tried everything to fix it can you help