red spinning circle on launch netflix

[Macbecs]

Make sure you press select after 0.0.1 @Fruitbat21 👍🏻

[Chodley]

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@Bobness wrote:

The answer (for me at least) which is still working for me on two boxes (main and mini) is to be found in my post 1501 and again below.

I had one person say there were going to try it but they have not given feedback. I've not even had a single thumbs up.

001 apps refresh alone will not fix this issue!

For my method which is derived from Sky phone help, resets the settings. You will therefore have to pair the remote again, setup apps usernames and passwords again and possibly set up channel favourites which I don't use. So make a note of all those items, you'll need them.

1. Perform Settings 001 <select> Reset Settings (first option) (to fix the issue)

  Couple of minutes to complete.

2. Perform Settings 001 <select> Apps > Refresh Apps. (to get the apps back)

   Wait 11 minutes or so for this to complete.

3. Put box into standby and disconnect from mains. Leave it off for 10 seconds.

    Power up the box again.

4. Pair up the remote.

5. Reconfigure username/ passwords in Apps

6. I'm told you may need to add channel favorites again (I don't use them.)

That's it. Did this a few days ago on both my boxes after weeks of problems. Been Okay since.

Bob.

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And did you try the other, much less disruptive, workaround with Manage Devices?

[Johnnymc1]

Thank you the 001 option does not work nothibg happens when i  go to settings and enter 001 switched off everything and left for 10mkns earlier this evening so ok at moment but will give your advice a go when i get a bit more time will have to reset passwords etc ad i can't remember them so a lot to do thank you for your post

[Chodley]

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@Johnnymc1 wrote:

Thank you the 001 option does not work nothibg happens when i  go to settings and enter 001 switched off everything and left for 10mkns earlier this evening so ok at moment but will give your advice a go when i get a bit more time will have to reset passwords etc ad i can't remember them so a lot to do thank you for your post

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001 Select. When you have settings highlighted. Don't go into that menu first. It does work.

but it's NOT the most likely solution to fix the problem as has been mentioned maaaaaaaaany times in this thread.

[Fruitbat21]

I have pressed select after 001 @Macbecs Nothing happens at all. I've tried highlighting settings and doing it and actually going into the settings menu and doing it, it doesn't do anything. 

[Chodley]

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@Fruitbat21 wrote:

I have pressed select after 001 @Macbecs Nothing happens at all. I've tried highlighting settings and doing it and actually going into the settings menu and doing it, it doesn't do anything. 

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It really does. Do not go into the menu.

https://youtu.be/PliM8NS6pOQ?si=kAymgunwDdckzB2a

[Anonymous]

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@Johnnymc1 wrote:

Thank you the 001 option does not work nothibg happens when i  go to settings and enter 001 switched off everything and left for 10mkns earlier this evening so ok at moment but will give your advice a go when i get a bit more time will have to reset passwords etc ad i can't remember them so a lot to do thank you for your post

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Just ignore anyone who tells you to reset your SkyQ box settings, it just gives you a huge amount of work setting everything up again and doesn't work (no matter what anyone may say).

This has worked however (copied & pasted from elsewhere):- 

Sign Out of device through a Web Browser:

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
7. Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.
8. Go to your SkyQ box and launch the Netflix app on your SkyQ box.

[Bobness]

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@Anonymous wrote:

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Just ignore anyone who tells you to reset your SkyQ box settings, it just gives you a huge amount of work setting everything up again and doesn't work (no matter what anyone may say).

Early last week I had the red circle problem on both my Sky boxes and phoned sky for help to fix it.

They took me through a procedure, firstly they got me to reset the apps but that had no effect. then they told me to reset the settings. I did that and then had to reset the apps again to get them back.

It's a faff.  Yes, you do need to add back the configuration for the apps and pair the remote. I was up front about that and said that at the start.

It worked on my mini box. After the phone call I followed the same procedure on my main box and that too was then fixed and both have worked fine since.

Clearly for me it did work twice and although I accept the fact that the exact cause of my issue may not be the only cause it most liekly is, so your rude assertion is both arrogant and untrue.

Unlike you, I don't deny your suggestion may work or be simpler but it was not what Sky suggested I do. I don't care which method people use, I just want to help people fix their issue.

In the face of a large number of people having the problem I simply wrote up what Sky told me to do and worked for me. There is absolutely no need for your spiteful attitude and false assertions.

Bob.

[best+of+the+best]

Some workarounds work some don't what works on one Sky Q box variant may or may not work on the same V1, V2, V3,  box

Just because  Netflix works on the main Sky Q box doesn't mean the app will be working as it should on a Sky Q mini in the same household 

Haven't tried your method @Bobness as I tend to watch Netflix via the FireTvstick

As I don't always want Sky Q on when I turn on my tv so it's alot easier to bypass the Sky Q box and the red spinning circle when it happens. 

[Bob123]

I'm experiencing this now and have been for several weeks.

[Bob123]

Signing out the SkyQ box in the Netflix app then powering off for a few min and back on worked for me 👍

[Nile2977]

Pretty much tried everything mention here. Router off. App refresh. Q box on/off etc. 1 thing I did do not mentioned elsewhere was go into netflix account via Internet. Sign out your Q box. Then turn off your sky q. Reset button first. Turn off. Leave five minute. Let load up like normal and netflix worked fine. I dont know worth a try. Wonder if it loses the link and signing out forces sky q to sign it back in? 

[Chodley]

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@Nile2977 wrote:

Pretty much tried everything mention here. Router off. App refresh. Q box on/off etc. 1 thing I did do not mentioned elsewhere was go into netflix account via Internet. Sign out your Q box. Then turn off your sky q. Reset button first. Turn off. Leave five minute. Let load up like normal and netflix worked fine. I dont know worth a try. Wonder if it loses the link and signing out forces sky q to sign it back in? 

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That's what we've been saying repeatedly but it's further into the thread that someone spotted it so you probably didn't get to it as it's a beast! 🙂

Don't think it loses the connection but we think maybe the authentication token gets corrupted or something and when it has to request a new one...

[Letitia2]

Every time I try and load Netflix it stays on the loading screen I turn it off and on again still the same last time it took nearly an hour to work

[Anonymous]

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@Bob123 wrote:

Signing out the SkyQ box in the Netflix app then powering off for a few min and back on worked for me 👍

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Good to know that both you and @Nile2977 have had success with the easy solution that seems to have worked for many. I do wonder if the few that it didn't work for failed to reboot the Q box after removing the Q box from devices online.

Much, much easier than most of the other "solutions" which don't appear to work.