Netflix: Red Spinning Circle on Launch

[BaileyGB]

---

@swhxd06 wrote:

I finallly caved in and called Sky yesterday. The agent I spoke with told me that they are currently rolling out an update for the Netflix app. No timeframe as to when I'll get it though.

---

Have you tried the above fix ⬆️

[swhxd06]

I've tried them all, but none of them has resulted in a permanent fix. It's working atm, but I won't hold my breath

[BaileyGB]

---

@swhxd06 wrote:

I've tried them all, but none of them has resulted in a permanent fix. It's working atm, but I won't hold my breath

---

I'll keep my fingers crossed for you. I know that fix doesn't work for everyone but has worked for many others including myself. 

[swhxd06]

Thanks 🤞

[Alexf17]

Why is netflix not working on my sky q box it just keeps spining as if not conecting. Ive tried all the usual things like reseting my hub or sky q box but nothing ive even reset the apps. In my opinion this is a sky q problem as netflix works on my phone or laptop and as i pay extra for this it should be working without having to reset equipment all the time i want to watch

[Laing1]

---

@Alexf17 wrote:

Why is netflix not working on my sky q box it just keeps spining as if not conecting. Ive tried all the usual things like reseting my hub or sky q box but nothing ive even reset the apps. In my opinion this is a sky q problem as netflix works on my phone or laptop and as i pay extra for this it should be working without having to reset equipment all the time i want to watch

---

@Alexf17 I have moved your post in to the larger thread dealing with this problem there are a couple of things to try so you will need to have read through the find some work arounds 

[ND79]

I've tried all the fixes, at best it works for a while but ultimately comes back to red spinning circle.

[BazF]

This issue is such a joke. How can two big players in the industry not get this sorted in a matter of days. If it was affecting their revenue it would be fixex in minutes. 

Over a YEAR!! 

[swhxd06]

I agree. Mine has started playing up again, so I'm becoming increasingly frustrated by this shambles. At least when 'Alexa' went down the other night (in several countries), it was up and running again within an hour! Sky, take note!!!!

[foxierowan]

Same issue here, and if I press 001 as above nothing happens. 

[foxierowan]

Anyone found a permanent fix for this?

[Anonymous]

Check the solutions under the spoiler tag in the 2nd post:- 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/td-p/4428388

[Chodley]

---

@foxierowan wrote:

Same issue here, and if I press 001 as above nothing happens. 

---

001 Select when on Settings (not in settings)

[foxierowan]

Which is what I did.

[Anonymous]

---

@foxierowan wrote:

Which is what I did.

---

Then you did it wrong, read it again and try once more.