Netflix app crashing/won't load

[Colin0000]

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@carrie171 wrote:

@Colin0000 

 by talking me through resetting the Apps, although if I'd googled it, I would've found it online.

Tbh, it doesn't work every time though, and who wants to go through this malarkey every time you want to see what's on Netflix?!

Sky just needs to sort it out!!

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Yeah that doesn't seem to help as it's just resetting the Apps, the same way turning the box off does.

[Chodley]

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@Colin0000 wrote:

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@carrie171 wrote:

@Colin0000 

 by talking me through resetting the Apps, although if I'd googled it, I would've found it online.

Tbh, it doesn't work every time though, and who wants to go through this malarkey every time you want to see what's on Netflix?!

Sky just needs to sort it out!!

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Yeah that doesn't seem to help as it's just resetting the Apps, the same way turning the box off does.

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I think it does something different. Shouldn't be needed either way of course!

[LSRahman]

This information is not true as I was using netflix on sky q box for over a year without a problem until I was due for a renewal & that's when I took it out with sky & hence now having all these problems. It's ridiculous sky needs to sort this mess out ASAP. lots of unhappy customers. 

[Dan9]

This just worked for us, I opened another app and made sure it had fully loaded and then opened the Netflix app and waiting 30 seconds. It seems to be working fine now! 

[Tom-W19]

Hi @Anonymous 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[LSRahman]

Yes if you could please get someone to fix the problem as I am still having the same problem 

[Sarahk7705]

I'm having issues. 

It happened a couple months ago and was fixed by logging out of the Netflix app using the Internet and able to sign back on using the sky app, this hasn't worked this time. I've also tried turning box off for a few mins then back but still nothing?

[LSRahman]

Try refreshing the app on setting. Give 24 hours & try again this usually works for me but it's so frustrating as it means I am not able to watch it for the whole day and I only have the weekend free. Wrote a complaint to sky and waiting to hear from them. Let's see if they fix the problem coz if they don't then I will take it further. We should not be paying for a service they are not providing us with. I would advise everyone to make an official complaint to sky, then maybe they will do something about this problem. 

[DaveB6]

Try loading another app, like prime, and going to Netflix from there using the voice control 

[LSRahman]

Someone else suggested that & I tried it several times yesterday but still couldn't login. 

[Sarahk7705]

I've managed to get mine working again by starting a different app first.

[Mo65]

My Netflix app won't load 

[MrG1]

Same issue, go to load netflix, spinning red circle and get nowhere. Only on main box not mini or phone/tablets. Just adding to the list as the more that comment the more they may eventually take notice. The only thing that seems to work is logging into another app then going back and trying 3 or 4 times. 

[sophie-kent]

Yeah, same problem here -Netflix not loading on Sky Q.

Have Sky not come up with a solution?

[MarkJ22]

Not for me

They kindly did a online technical call with me. Checked my current software and that I had done the app update. Which I have

They then asked if I was using the pink HDMI that comes with the QBox. Which I do

Then then asked me if the pink cable plugged directly into the TV.

However, my Qbox is in an IT rack in a separate room from the TV . It plugs into a Denon amp which in turn is connected to an HDMI extender to send the signal along cat6 to the TV where it is converted back to HDMI and plugged into the TV.

It is difficult to plug the QBox directly into the TV. I will need to take another TV off the wall and then unravel the cables in the IT rack to unplug the cable from the Denon.

This is a major pain in the **bleep**!!!

I have 3 minus. Lap top ,PC, 6 TVs and 2 mobiles and NF works fine. Sometimes it works on the main TV using the Sky Q box but sometimes it doesn't.

The Sky tech said was an issue with the Netflix coding that preventedbit from loading and the only way to confirm this is to plug it directly!! However it's been working fine for 4 years and does sometimes work!!

So my question to the forum is this:

How is your Sky Q box connected to your TV? Is it direct from the box or through anything.

Is anyone with a direct Sky Q to TV connection having the same Netflix loading issue?