Netflix not loading

[Liliani]

I have a separate Netflix account which I access through the Apps on my Sky Q however lately it just won't load.  The front page comes up with just the loading ring going round forever!!  I've tried all the steps and checks provided by Sky on the website including refreshing my apps but nothing seems to make any difference.

Does anyone else have the same issue and is there another solution out there that I haven't tried yet?

[lettice]

Have you tried logging into your Netflix account via a web browser and force signing out of one or more of your faulty devices.

Read this Netfix article on how to do that.

https://help.netflix.com/en/node/128180?q=Remove%20devices

Would suggest, once you have done that, you perform a power reset of your Sky Q box, leaving off power for a few minutes before trying again.

[carrie171]

@Sarah2714 @I've had this issue since switching to fibre. Tried rebooting and the reset apps, nothing working again. It's hit & miss, sometimes it loads, sometimes doesn't. Time to cancel me thinks, paying for a service I can't use is not something I'm up for!!

[Colin0000]

I've been trying to recall if I had the Netflix issue before I switched to Sky Ultrafast 1 back in May but for the life of me I can't. Mine has been fine for a few weeks now since I passed on some App details to a Sky employee on here (presuming that's what resolved it).

Is everyone who has this Netflix problem on Sky fibre (or even just Sky/NowTV broadband)?

Can anyone who does have this and who has a computer hardwired, try speedtest.net on the browser and then try the speedtest App from the Windows store? The App on my desktop gives speeds all over the place whilst the browser version always returns 150Mbps.

[omotolagallagher]

I had the same issue yesterday and the old switch off your device, wait 5mins then switch back on worked for us

[Markgunners]

Its clearly an issue as three of us are having exactly the same problem. Why aren't any Sky Experts responding ?

Really poor .

[Laing1]

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@Markgunners wrote:

Its clearly an issue as three of us are having exactly the same problem. Why aren't any Sky Experts responding ?

Really poor .

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@Markgunners in case you are not aware  this is a customer to customer forum where customers help each other.

[Eddy99]

Hello, just logging that I have the same problem and i only had Sky Q installed yesterday after 20 plus years of Sky+ that's why i am here now - not a great experience. 

I have tried all the solutions above plus, everything is up to date and everything else i have searched for and can think off it  has not helped .It just loops around throwing up random error messages after 30 seconds or so of trying to connect.

Netflix works fine on every other device i have all connected to the same network and never had any issues with them .

Some of the error codes i have seen, i am sure there has been others, top one most common.

NW-2-5 (means that there is an internet connection problem) I don't

NW-8-14 (typically points to a network connectivity issue that is preventing your device from connecting to the Netflix service) All other devices in my house and there are many connect fine to Netflix.

I hope this does not drag on.

[JADSKY]

I'm having this issue reboots fix it then couple of days later falls down really poor service. 

sky please look into this issue

[MarkJ22]

Can one of the Superusers pass this onto Sky? I've read that you get Sky info and praised by Sky for your knowledge and info, however feeding multiple customer issues back to Sky would be a real benefit to everyone!!!

So please do!!

[msjsjsjm]

Been having the same issue over the last 3-4 days. Nothing fixes it!

[Leasty]

I've also been having the same issue, but only on one profile (we have four). If we choose my wifes profile, it kept exiting back to Q when we tried to view a specific epsiode of a series (Big Bang Theory in this case). Tried it on my profile and no problem. Deleted my wifes profile (only had a couple of things in the watching list) and then recreated it (same name) and it seems fine now.

[Chodley]

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@MarkJ22 wrote:

Can one of the Superusers pass this onto Sky? I've read that you get Sky info and praised by Sky for your knowledge and info, however feeding multiple customer issues back to Sky would be a real benefit to everyone!!!

So please do!!

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Because you asked so nicely with not a hint of sarcasm, I've escalated one of the posts in here but others have said they had it resolved by sky somehow so it might just be worth a call anyway.

[Colin0000]

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@Chodley wrote:

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@MarkJ22 wrote:

Can one of the Superusers pass this onto Sky? I've read that you get Sky info and praised by Sky for your knowledge and info, however feeding multiple customer issues back to Sky would be a real benefit to everyone!!!

So please do!!

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Because you asked so nicely with not a hint of sarcasm, I've escalated one of the posts in here but others have said they had it resolved by sky somehow so it might just be worth a call anyway.

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Mine was resolved (so far at least) by a Sky employee on here asking for the Netflix App details from the box and passing them on.