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Discussion topic: Netflix Won't Load / Spinning Circle

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This message was authored by SteveR3 This message was authored by: SteveR3

Re: Netflix app crashing/won't load

Netflix still not loading on Sky Q Box, tried refreshing the apps, logged into Netflix and turn-off "test Participation", rebooted the system, reset the router. Anything else?? 

This message was authored by BaileyGB This message was authored by: BaileyGB

Re: Netflix app crashing/won't load

It's a Sky/Netflix issue. Those things you were doing can sometimes do a temporary fix but the overall fix has to be done by then.

G Bailey
This message was authored by Robin34 This message was authored by: Robin34

Re: Netflix sporadically not loading

I feel conflicted now! Since my initial complaint to start this thread, my Netflix access has been fine this past few months! I pay for Netflix separately, and use the 'On Demand' list on Sky guide to access it. There is absolutely no rhyme or reason to all of our access issues, it affects some and not others, it fixes itself or has to be manually worked around. But one thing we all have in common is we all pay for a subscription that hasn't fulfilled its end of the bargain. I'm just waiting for it not to work again! Just in time for Christmas viewing 😞

This message was authored by Chodley This message was authored by: Chodley

Re: Netflix app crashing/won't load

Posted by a Superuser, not a Sky employee. Find out more

@Jill8 wrote:

It did not make any difference. Still a red circle.  


What didn't? You didn't quote what you were replying to.

This message was authored by Chodley This message was authored by: Chodley

Re: Netflix app crashing/won't load

Posted by a Superuser, not a Sky employee. Find out more

@Dave+Grindrod wrote:

This won't help us but it may help sky narrow the problem down.

I have three Panasonic TV's showing the red wheel of death for weeks now.

I have 1 Philips 70PUS in the mancave that's totally unaffected.

All connected to the same router/mesh.

maybe this might help.


Are you talking about the app running on the TVs or the Sky boxes?

This message was authored by Chodley This message was authored by: Chodley

Re: Netflix app crashing/won't load

Posted by a Superuser, not a Sky employee. Find out more

@Jill8 wrote:

I can get in via my tablet or phone


Yeah that's to be expected.

This message was authored by Addie15 This message was authored by: Addie15

Re: Netflix won’t load after Prime

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by Flower2166 This message was authored by: Flower2166

My Netflix Won’tConnect it just keeps spinning had the same problem a few weeks back rang up did sor

My Netflix won't work. I am paying for this subscription and it won't work. It keeps spinning it's not connecting. I spoke to one of your people a few weeks back and he fed me through the system and it worked for a little while but now it's gone again, can you help?

This message was authored by carrie171 This message was authored by: carrie171

Re: Netflix app crashing/won't load

Not been here for a while as Netflix has actually been working without issue for a few weeks. Yay! I thought, Sky have finally resolved the issue . . . last night . . the red ring of death has returned! 😡
I'd like to hope that Sky get this fixed for everyone before Christmas, somehow I doubt it as they don't seem that bothered about their customer service!! 😡

This message was authored by shinny This message was authored by: shinny

Re: Netflix on sky q will not load

"A probably somewhat reliable (but slow) solution

Open the Netflix App, wait 10-20 seconds to see if it loads. If not, close the app. Open any app other than Netflix. Close that app. Open Netflix again. Repeat maybe a dozen times, until it works."

 

This worked for me thanks. It worked after the first go too.

 

The "solution" posted by Sky above, did not resolve this! 

This message was authored by DenJDen This message was authored by: DenJDen

Re: Netflix app crashing/won't load

This is not an answered question, the "answer" doesn't work.

Tried the "answer" via Netflix menu. Refreshed apps on Sky Q.

 

Get the red circle almost always trying to log into Netflix on Sky, paying for a service in cannot access.

 

This message was authored by cjchris This message was authored by: cjchris

Re: Netflix app crashing/won't load

The Sky server according to Netflx is not good enough ?

 

I was turning the TV/Sky box off at mains  and restarting...helped sometimes !

 

I turn my router off at the mains and reboot every morning ..seems to help !

 

I have deleted some of the Sky films and also same with Netfix 'my list' !

 

Netflix has booted up quickly for two days ...wow.... will it continue...doubtfull....the problem is with Sky (acording to the Netfilx engineer) who have admitted to me with a £10 credit that they are working on the problem....and have been for some time ?....admitted last Wednesday....watch this space bur dont watch to closely.

This message was authored by Addie15 This message was authored by: Addie15

Re: My Netflix Won’tConnect it just keeps spinning had the same problem a few weeks back rang up ...

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by ACrick This message was authored by: ACrick

Re: Netflix app crashing/won't load

I've just spoken to Netflix as i'd already refreshed my netflix app and still had the wheel of death.

 

They suggest unplugging your sky box from the wall, unplug the cable from the back of the sky box and wait 3minutes (not 30sec). Also, for good measure, do the same for your reouter.

 

Then when i turned it all back on it worked. 

 

Hope that helps 

This message was authored by Colin0000 This message was authored by: Colin0000

Re: Netflix app crashing/won't load

Why do people keep stating that they've spoken to a Netflix "engineer" and they've told them what the problem is, so therefore it must be true? For starters, you haven't spoken to a Netflix "engineer", I can guarantee that, you would have spoken to a Netflix call centre agent. Of course they'll blame Sky (it is quite possible that it is Sky's issue), but Netflix agents can't tell you anything that Sky agents haven't already.

 

Also, which Sky server "isn't good enough" and why? The films themselves will be streamed from Netflix servers, not Sky's, so how can Sky's servers "not be good enough"? Do people seriously really think that Sky's servers can't cope with lots of subscribers being passed through to Netflix servers?

Sky Q 1GB 32C009 - HDMI to TV, hard wired to router with WiFi disabled on the Q box
Sky Ultrafast1 FTTP 150Mbps, previously NowTV BB FTTC
Sony KDL-50W755C 50 inch Smart Full HD TV - audio via optical cable to soundbar
Yamaha YAS-103 Soundbar
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