Netflix app crashing/won't load

[SteveR3]

Netflix still not loading on Sky Q Box, tried refreshing the apps, logged into Netflix and turn-off "test Participation", rebooted the system, reset the router. Anything else?? 

[BaileyGB]

It's a Sky/Netflix issue. Those things you were doing can sometimes do a temporary fix but the overall fix has to be done by then.

[Robin34]

I feel conflicted now! Since my initial complaint to start this thread, my Netflix access has been fine this past few months! I pay for Netflix separately, and use the 'On Demand' list on Sky guide to access it. There is absolutely no rhyme or reason to all of our access issues, it affects some and not others, it fixes itself or has to be manually worked around. But one thing we all have in common is we all pay for a subscription that hasn't fulfilled its end of the bargain. I'm just waiting for it not to work again! Just in time for Christmas viewing 😞

[Chodley]

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@Jill8 wrote:

It did not make any difference. Still a red circle.  

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What didn't? You didn't quote what you were replying to.

[Chodley]

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@Dave+Grindrod wrote:

This won't help us but it may help sky narrow the problem down.

I have three Panasonic TV's showing the red wheel of death for weeks now.

I have 1 Philips 70PUS in the mancave that's totally unaffected.

All connected to the same router/mesh.

maybe this might help.

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Are you talking about the app running on the TVs or the Sky boxes?

[Chodley]

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@Jill8 wrote:

I can get in via my tablet or phone

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Yeah that's to be expected.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Flower2166]

My Netflix won't work. I am paying for this subscription and it won't work. It keeps spinning it's not connecting. I spoke to one of your people a few weeks back and he fed me through the system and it worked for a little while but now it's gone again, can you help?

[carrie171]

Not been here for a while as Netflix has actually been working without issue for a few weeks. Yay! I thought, Sky have finally resolved the issue . . . last night . . the red ring of death has returned! 😡
I'd like to hope that Sky get this fixed for everyone before Christmas, somehow I doubt it as they don't seem that bothered about their customer service!! 😡

[shinny]

"A probably somewhat reliable (but slow) solution

Open the Netflix App, wait 10-20 seconds to see if it loads. If not, close the app. Open any app other than Netflix. Close that app. Open Netflix again. Repeat maybe a dozen times, until it works."

This worked for me thanks. It worked after the first go too.

The "solution" posted by Sky above, did not resolve this! 

[DenJDen]

This is not an answered question, the "answer" doesn't work.

Tried the "answer" via Netflix menu. Refreshed apps on Sky Q.

Get the red circle almost always trying to log into Netflix on Sky, paying for a service in cannot access.

[cjchris]

The Sky server according to Netflx is not good enough ?

I was turning the TV/Sky box off at mains  and restarting...helped sometimes !

I turn my router off at the mains and reboot every morning ..seems to help !

I have deleted some of the Sky films and also same with Netfix 'my list' !

Netflix has booted up quickly for two days ...wow.... will it continue...doubtfull....the problem is with Sky (acording to the Netfilx engineer) who have admitted to me with a £10 credit that they are working on the problem....and have been for some time ?....admitted last Wednesday....watch this space bur dont watch to closely.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[ACrick]

I've just spoken to Netflix as i'd already refreshed my netflix app and still had the wheel of death.

They suggest unplugging your sky box from the wall, unplug the cable from the back of the sky box and wait 3minutes (not 30sec). Also, for good measure, do the same for your reouter.

Then when i turned it all back on it worked. 

Hope that helps 

[Colin0000]

Why do people keep stating that they've spoken to a Netflix "engineer" and they've told them what the problem is, so therefore it must be true? For starters, you haven't spoken to a Netflix "engineer", I can guarantee that, you would have spoken to a Netflix call centre agent. Of course they'll blame Sky (it is quite possible that it is Sky's issue), but Netflix agents can't tell you anything that Sky agents haven't already.

Also, which Sky server "isn't good enough" and why? The films themselves will be streamed from Netflix servers, not Sky's, so how can Sky's servers "not be good enough"? Do people seriously really think that Sky's servers can't cope with lots of subscribers being passed through to Netflix servers?