Netflix app crashing/won't load

[MarkJ22]

I don't think any of the solutions being described here make a blind bit if difference and the solution sits with Sky and Netflix

Until the technicians at both businesses accept the issue and resolve it all the "solutions" here are just playing for time

[Chodley]

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@Roughyed100 wrote:

It is now on wifi

As part of my "testing" I have previously hard wired the router to the Sky Q box and disabled 5gz with the connection issue remaining then disabled both 5gz and 2.4 and again the issue connecting to Netflix remained.😞

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Just tried it. Works fine. Framerate conversion from 24Hz is as bad as ever. You're not missing mich if you can get hold of even a firestick.

[KevNewMedia]

Hi Everyone

We welcome healthy debate from all angles, however can we be mindful of the Community Guidelines please and in particular  being nice to each other.

[TaylorAB39]

Thanks JFM1

Tried all the other things posted, nothing worked.

But your login to BBC iPlayer hack did work.

Takes a minute to boot up

Netflix, but it does boot up 👍🏻

Still needs a proper fix from Sky though.

[Malc23]

Has anyone resolved this buffering issue with Netflix.  It's so frustrating.  Works fine on iPad. Just with skyQ.  Done all the advisory refreshing apps.  Downloading updated software. All great for one session. Then have to go through this all again next time.  If it's not fixed. Maybe we should cancel the Netflix add on and bypass the QBox.  Please help?

[Malc23]

Doesn't seem like it.  It's as if they don't know about it.  

[MarkJ22]

Yes, if it doesn't load first time then this has worked for me too!!

[ptduham]

Mine has been buffering for a couple of weeks now but this is normally only on an evening, couldn't get on again last night , this morning no problem. 
I  have just changed BB provider to SKY but not sure if this is just coincidence.

[Colin0000]

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@Malc23 wrote:

Has anyone resolved this buffering issue with Netflix.  It's so frustrating.  Works fine on iPad. Just with skyQ.  Done all the advisory refreshing apps.  Downloading updated software. All great for one session. Then have to go through this all again next time.  If it's not fixed. Maybe we should cancel the Netflix add on and bypass the QBox.  Please help?

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Cancel the Netflix App and use your smart TVs built in App at most probably a higher price? Cutting your nose off to spite your face comes to mind. Why not just use the TV's App for now anyway? We certainly did for quite awhile.

Mine hasn't had an issue since I passed on some details at the end of July to a Sky employee on here. I have had to reboot the box twice since, once because the recording light stuck on randomly (a known occasional problem apparently), the second time I thought it was the same issue but we both missed the fact that the box had decided to download an episode and we only looked at the scheduled recordings (whoops).

[Darren911]

Has not worked 

[carrie171]

@Colin0000 Contrary to popular belief, not everyone has a Smart TV.!

I have a 10 year old Plasma, which cost a small country's national debt, at the time. It does not have apps and I feel no reason to replace it because of that, I have Sky & I have Netflix, which I pay for and I expect to be able to use the service that I'm paying for! 
No one should have to rely on there built in apps to receive a product that should be being delivered through their service provider!

[Colin0000]

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@carrie171 wrote:

@Colin0000 Contrary to popular belief, not everyone has a Smart TV.!

I have a 10 year old Plasma, which cost a small country's national debt, at the time. It does not have apps and I feel no reason to replace it because of that, I have Sky & I have Netflix, which I pay for and I expect to be able to use the service that I'm paying for! 
No one should have to rely on there built in apps to receive a product that should be being delivered through their service provider!

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Stop your Netflix subscription then. Or replace the plasma TV perhaps and save money on your electricity 🙂

[steve+bendell]

This is aggressive unhelpful and unnecessary.  We should be working together to solve the problems not being negative to each other.

[Chodley]

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@carrie171 wrote:

@Colin0000 Contrary to popular belief, not everyone has a Smart TV.!

I have a 10 year old Plasma, which cost a small country's national debt, at the time. It does not have apps and I feel no reason to replace it because of that, I have Sky & I have Netflix, which I pay for and I expect to be able to use the service that I'm paying for! 
No one should have to rely on there built in apps to receive a product that should be being delivered through their service provider!

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Indeed but his reply was to someone who said they were going to use their TV app instead.

I personally do use the various apps on my mini to get those services on our plasma in another room so it certainly would annoy me if it wasn't working. I think I'd invest in a firestick if it was my main TV though because the lack of proper 24Hz support and dolbyvision on the Sky app is a big drawback. (Not that my plasma has ever heard of 4k or HDR, let alone DolbyVision)

[Colin0000]

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@steve+bendell wrote:

This is aggressive unhelpful and unnecessary.  We should be working together to solve the problems not being negative to each other.

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Not at all, she asked for advice and since Sky and/or Netflix haven't resolved this issue and she claims to have no other way of watching on the TV screen, then cancelling the Netflix sub is her best way forward for now at least. I presume you don't think she should pay for something she can't get?

She may get a months refund if she asks nicely at the same time (around a fiver perhaps?). I'd invest it in a Firestick myself.