Netflix Won't Load / Spinning Circle

[Teresa+SB]

Netflix will not load - keep buffering

Moderator comments: edited title

[oldfella]

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@Teresa+SB wrote:

Netflix will not load - keep buffering

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Assume you have tried rebooting your Q box @Teresa+SB 

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Bernieboy14]

I have the circle going round when I try to access the Netflix app on the sky menu

[Teresa+SB]

Tried that

[oldfella]

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@Teresa+SB wrote:

Tried that

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Hi @Teresa+SB 

Have you tried refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

[Dicks+taxi]

We had sky fibre fitted on Monday we cannot connect to apps on tv or the hive and Alexa

[Robin34]

Netflix app not working on Sky Q box. One day it loads, the next day it doesn't. Now it seems to be completely defunct. I've tried Sky box on/off, updating Sky box, 0,0,1 on settings and apps refresh, everything that has been prescribed as a fix. Now assuming that there is either an inherent issue with Netflix app on Sky Q experienced by many, or my Sky Q box is malfunctioning. Has anyone else managed a permanent fix? If I paid for Netflix subscription through Sky would this magically fix the issue? Just being sceptical 😛 thanks in advance.

[Quoman7]

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@Robin34 wrote:

Netflix app not working on Sky Q box. One day it loads, the next day it doesn't. Now it seems to be completely defunct. I've tried Sky box on/off, updating Sky box, 0,0,1 on settings and apps refresh, everything that has been prescribed as a fix. Now assuming that there is either an inherent issue with Netflix app on Sky Q experienced by many, or my Sky Q box is malfunctioning. Has anyone else managed a permanent fix? If I paid for Netflix subscription through Sky would this magically fix the issue? Just being sceptical 😛 thanks in advance.

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Hi @Robin34 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

[Robin34]

Thanks @Quoman7. The Netflix app has been working on SkyQ the past few weeks, but again decided to stop loading yesterday and today. So I took your advice and turned off router and sky box and reloaded it all. Worked a treat! If it requires this level of rebooting every couple of weeks I can live with it. But if it starts playing up frequently like it did before, sad times. For now, your advice has worked so thank you. Kind regards. 

[Lexi+Neave]

I've tried this and Netflix still won't load. I've turned everything off and unplugged to but nothing helps

[Ilya+Joaquin+Marc]

I've had the same problem for a few weeks. 

[Sarah2714]

I am constantly getting the loading page for Netflix and it just doesn't load! Have tried unplugging, have tried the hidden apps refresh, nothing is working, it's getting ridiculous now.

[Colin0000]

Welcome to my (and others) world 😞

A reboot is the only thing that will resolve it although not permanently, the last time I bothered it took all of 12 hours maximum before it fell over again.

I didn't know the Apps refresh can take 24 hours so I'm not sure of what use that is, it's made no difference to mine anyway.

https://helpforum.sky.com/t5/Sky-Q/Netflix-app-not-working-on-Sky-Q-001-settings-does-not-work/m-p/4...

[WestLondon1991]

Same issue for me - Netflix just spins and spins and never loads, clearly an issue with Sky. Is this being investigated? 

[Colin0000]

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@WestLondon1991 wrote:

Same issue for me - Netflix just spins and spins and never loads, clearly an issue with Sky. Is this being investigated? 

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Yes, one of the Sky employees got a couple of us at least to forward some details from the box to send to the technical team.