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Discussion topic: Netflix Won't Load / Spinning Circle

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This message was authored by Teresa+SB This message was authored by: Teresa+SB

Netflix Won't Load / Spinning Circle

Netflix will not load - keep buffering

 

Moderator comments: edited title


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This message was authored by Kirsty+S27 This message was authored by: Kirsty+S27 Answer

Re: Netflix app crashing/won't load

Posted by a Sky employee

Hi all,

 

As @Colin0000 has advised, anyone still having the Netflix app not loading (spinning red circle) please try the below steps to resolve the issue. If you can advise if this resolves the issue for you or not and we can feed this back to the support teams:

 

This will involve logging into Netflix on a webpage to amend settings. 

 

Once you log in, click on My Account -> scroll to the bottom and you'll see the below options:

KirstyS27_0-1695996066252.png

 

Click on "Test Participation" and if the feature is on, please turn this off. If you can go onto the app on your Q box and let me know if this loads properly.

 

Thank you.

 

Note: marked as answer to be easier to find. 

Kirsty

Community Manager

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This message was authored by oldfella This message was authored by: oldfella

Re: Netflix on sky q will not load

Posted by a Superuser, not a Sky employee. Find out more

@Teresa+SB wrote:

Netflix will not load - keep buffering


Assume you have tried rebooting your Q box @Teresa+SB 

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

This message was authored by Bernieboy14 This message was authored by: Bernieboy14

I can’t load the Netflix app

I have the circle going round when I try to access the Netflix app on the sky menu

Teresa+SB
Topic Author
This message was authored by Teresa+SB This message was authored by: Teresa+SB

Re: Netflix on sky q will not load

Tried that

 

This message was authored by oldfella This message was authored by: oldfella

Re: Netflix on sky q will not load

Posted by a Superuser, not a Sky employee. Find out more

@Teresa+SB wrote:

Tried that


Hi @Teresa+SB 

Have you tried refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

This message was authored by Dicks+taxi This message was authored by: Dicks+taxi

We had sky fibre fitted on Monday we cannot connect to apps on tv or the hive and Alexa

We had sky fibre fitted on Monday we cannot connect to apps on tv or the hive and Alexa

This message was authored by Robin34 This message was authored by: Robin34

Netflix sporadically not loading

Netflix app not working on Sky Q box. One day it loads, the next day it doesn't. Now it seems to be completely defunct. I've tried Sky box on/off, updating Sky box, 0,0,1 on settings and apps refresh, everything that has been prescribed as a fix. Now assuming that there is either an inherent issue with Netflix app on Sky Q experienced by many, or my Sky Q box is malfunctioning. Has anyone else managed a permanent fix? If I paid for Netflix subscription through Sky would this magically fix the issue? Just being sceptical 😛 thanks in advance.

This message was authored by Quoman7 This message was authored by: Quoman7

Re: Netflix sporadically not loading

Posted by a Superuser, not a Sky employee. Find out more

@Robin34 wrote:

Netflix app not working on Sky Q box. One day it loads, the next day it doesn't. Now it seems to be completely defunct. I've tried Sky box on/off, updating Sky box, 0,0,1 on settings and apps refresh, everything that has been prescribed as a fix. Now assuming that there is either an inherent issue with Netflix app on Sky Q experienced by many, or my Sky Q box is malfunctioning. Has anyone else managed a permanent fix? If I paid for Netflix subscription through Sky would this magically fix the issue? Just being sceptical 😛 thanks in advance.


Hi @Robin34 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

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I used to have superpowers… But a therapist took them away.
This message was authored by Robin34 This message was authored by: Robin34

Re: Netflix sporadically not loading

Thanks @Quoman7. The Netflix app has been working on SkyQ the past few weeks, but again decided to stop loading yesterday and today. So I took your advice and turned off router and sky box and reloaded it all. Worked a treat! If it requires this level of rebooting every couple of weeks I can live with it. But if it starts playing up frequently like it did before, sad times. For now, your advice has worked so thank you. Kind regards. 

This message was authored by Lexi+Neave This message was authored by: Lexi+Neave

Re: Netflix on sky q will not load

I've tried this and Netflix still won't load. I've turned everything off and unplugged to but nothing helps

This message was authored by Ilya+Joaquin+Marc This message was authored by: Ilya+Joaquin+Marc

Re: Netflix on sky q will not load

I've had the same problem for a few weeks. 

This message was authored by Sarah2714 This message was authored by: Sarah2714

Re: Netflix on sky q will not load

I am constantly getting the loading page for Netflix and it just doesn't load! Have tried unplugging, have tried the hidden apps refresh, nothing is working, it's getting ridiculous now.

This message was authored by Colin0000 This message was authored by: Colin0000

Re: Netflix on sky q will not load

Welcome to my (and others) world 😞

 

A reboot is the only thing that will resolve it although not permanently, the last time I bothered it took all of 12 hours maximum before it fell over again.

 

I didn't know the Apps refresh can take 24 hours so I'm not sure of what use that is, it's made no difference to mine anyway.

 

https://helpforum.sky.com/t5/Sky-Q/Netflix-app-not-working-on-Sky-Q-001-settings-does-not-work/m-p/4...

Sky Q 1GB 32C009 - HDMI to TV, hard wired to router with WiFi disabled on the Q box
Sky Ultrafast1 FTTP 150Mbps, previously NowTV BB FTTC
Sony KDL-50W755C 50 inch Smart Full HD TV - audio via optical cable to soundbar
Yamaha YAS-103 Soundbar
This message was authored by WestLondon1991 This message was authored by: WestLondon1991

Re: Netflix on sky q will not load

Same issue for me - Netflix just spins and spins and never loads, clearly an issue with Sky. Is this being investigated? 

This message was authored by Colin0000 This message was authored by: Colin0000

Re: Netflix on sky q will not load


@WestLondon1991 wrote:

Same issue for me - Netflix just spins and spins and never loads, clearly an issue with Sky. Is this being investigated? 


Yes, one of the Sky employees got a couple of us at least to forward some details from the box to send to the technical team.

Sky Q 1GB 32C009 - HDMI to TV, hard wired to router with WiFi disabled on the Q box
Sky Ultrafast1 FTTP 150Mbps, previously NowTV BB FTTC
Sony KDL-50W755C 50 inch Smart Full HD TV - audio via optical cable to soundbar
Yamaha YAS-103 Soundbar
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