Netflix app crashing/won't load

[Dave+Grindrod]

This won't help us but it may help sky narrow the problem down.

I have three Panasonic TV's showing the red wheel of death for weeks now.

I have 1 Philips 70PUS in the mancave that's totally unaffected.

All connected to the same router/mesh.

maybe this might help.

[Jill8]

It did not make any difference. Still a red circle.  

[Jill8]

I can get in via my tablet or phone

[SteveR3]

Netflix still not loading on Sky Q Box, tried refreshing the apps, logged into Netflix and turn-off "test Participation", rebooted the system, reset the router. Anything else?? 

[BaileyGB]

It's a Sky/Netflix issue. Those things you were doing can sometimes do a temporary fix but the overall fix has to be done by then.

[Benitsme]

£100 a month for something that doesn't work. Why do we find this acceptable?

I expect to push a button and it's there not wait 24hrs! 

[Manestream]

Sometimes NOT always.

Most the time you have to wait a while (several hrs) or sometimes a day or 2. Then it will load up ONE time and the time you exit you will have to go through all this rigmarole again and again and again.

If it was something on our end then everything else would be giving the same issues but its just Netflix.

We have a box upstairs that does it, but not nearly as much as the main box downstairs.

Another thing. Why do you have to register and go through setting up applications on teh main Box (ok this is required for apps) but why do you have to do the same thing for a differant code for each app on each extra box you have. These extra box's go through the main box anyways so why do you need to register for that box, its having to go through teh main that is registered, some apps like AppleTV+ and Amazon Prime are simply an azzhole to do and if you think i am going to run upstairs downstairs upstairs downstairs for doing 1 app for 1 box and then all of that again for another box and then all of that again for the other apps.

So why not have it Regsieterd to main box - main box has them registered - any extra box skyQ boxs required access to main box should simply have access to all apps set-up on that box as well. Simple why make it frustrating?

[Robin34]

I feel conflicted now! Since my initial complaint to start this thread, my Netflix access has been fine this past few months! I pay for Netflix separately, and use the 'On Demand' list on Sky guide to access it. There is absolutely no rhyme or reason to all of our access issues, it affects some and not others, it fixes itself or has to be manually worked around. But one thing we all have in common is we all pay for a subscription that hasn't fulfilled its end of the bargain. I'm just waiting for it not to work again! Just in time for Christmas viewing 😞

[Chodley]

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@Jill8 wrote:

It did not make any difference. Still a red circle.  

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What didn't? You didn't quote what you were replying to.

[Chodley]

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@Dave+Grindrod wrote:

This won't help us but it may help sky narrow the problem down.

I have three Panasonic TV's showing the red wheel of death for weeks now.

I have 1 Philips 70PUS in the mancave that's totally unaffected.

All connected to the same router/mesh.

maybe this might help.

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Are you talking about the app running on the TVs or the Sky boxes?

[Chodley]

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@Jill8 wrote:

I can get in via my tablet or phone

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Yeah that's to be expected.

[Chodley]

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@Manestream wrote:

Sometimes NOT always.

Most the time you have to wait a while (several hrs) or sometimes a day or 2. Then it will load up ONE time and the time you exit you will have to go through all this rigmarole again and again and again.

If it was something on our end then everything else would be giving the same issues but its just Netflix.

We have a box upstairs that does it, but not nearly as much as the main box downstairs.

Another thing. Why do you have to register and go through setting up applications on teh main Box (ok this is required for apps) but why do you have to do the same thing for a differant code for each app on each extra box you have. These extra box's go through the main box anyways so why do you need to register for that box, its having to go through teh main that is registered, some apps like AppleTV+ and Amazon Prime are simply an azzhole to do and if you think i am going to run upstairs downstairs upstairs downstairs for doing 1 app for 1 box and then all of that again for another box and then all of that again for the other apps.

So why not have it Regsieterd to main box - main box has them registered - any extra box skyQ boxs required access to main box should simply have access to all apps set-up on that box as well. Simple why make it frustrating?

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That's just the way it works. I was surprised the minis seem to have their own app config/security too. Why do you have to run up and down stairs? I don't remember doing that on any of them. But then I don't have AppleTV+

I think I just logged in on Prime but it was a long time ago.

[Ange27007]

Mines still temperamental.over three weeks now.like you said,your paying for a service and not really getting it.I use to have Netflix direct from then,changed to sky as it was part of a new package.at a slightly lower price than Netflix direct. 

[Chodley]

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@Ange27007 wrote:

Mines still temperamental.over three weeks now.like you said,your paying for a service and not really getting it.I use to have Netflix direct from then,changed to sky as it was part of a new package.at a slightly lower price than Netflix direct. 

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So you've got netflix on all the things you used to watch it on but for less money? I've seen worse ripoffs. And like I keep saying, the Sky app is worse than the TV apps anyway.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147