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Discussion topic: Netflix: Red Spinning Circle on Launch

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This message was authored by Grace2801 This message was authored by: Grace2801

Re: Netflix: Red Spinning Circle on Launch

Hi I thought I would join this thread as we have been having the same problem with logging on to Netflix with SKY Q for months now, sometimes it works sometimes it doesn't and its very annoying.  

This message was authored by David216 This message was authored by: David216

Re: Netflix: Red Spinning Circle on Launch

I've given up sky obviously can't fix the issue. I just log into netflix through my TV 

This message was authored by swhxd06 This message was authored by: swhxd06

Re: Netflix: Red Spinning Circle on Launch

This problem has only recently affected me, though I see from the amount of posts it has been an issue for many for quite a while. I pay for Netfix via Sky, but I can access it instantly via the app on my Blu Ray player, so the issue is definitely down to Sky. All of the other apps (Amazon Prime, Disney Plus, You Tube etc.) still work perfectly when accessed from Sky. This is extremely frustrating. I have tried all of the suggestions on the forum, but nothing helps. I guess that my next step will have to be that I raise this matter as a complaint with Sky

This message was authored by Colin0000 This message was authored by: Colin0000

Re: Netflix: Red Spinning Circle on Launch


@swhxd06 wrote:

This problem has only recently affected me, though I see from the amount of posts it has been an issue for many for quite a while. I pay for Netfix via Sky, but I can access it instantly via the app on my Blu Ray player, so the issue is definitely down to Sky. All of the other apps (Amazon Prime, Disney Plus, You Tube etc.) still work perfectly when accessed from Sky. This is extremely frustrating. I have tried all of the suggestions on the forum, but nothing helps. I guess that my next step will have to be that I raise this matter as a complaint with Sky


Not necessarily, Netflix have changed their online accounts to make it easier to remove devices, especially Sky boxes. It could just as well be down to Netflix, not that it's particularly important.

 

I had this for a long while but Sky did something to my account (possibly just remotely removed the authorisation token on the box) and I've not seen it again since midway through last year. Interestingly, I changed the box a month or so back and it worked flawlessly from the off. Which is just as well as I'd not considered having the problem back again 🙂

Sky Q 2GB 32B106 - HDMI to TV, hard wired to router with WiFi disabled on the Q box
VM 256Mbps via rubbish VM HUB 3 router
Samsung S95C 55"
This message was authored by swhxd06 This message was authored by: swhxd06

Re: Netflix: Red Spinning Circle on Launch

Just to make things even more confusing, Netflix works perfectly on my Sky Q mini box. It's still not working on my main Sky Q bow though 😡

This message was authored by Grace2801 This message was authored by: Grace2801

Re: Netflix: Red Spinning Circle on Launch

Mine works fine on our mini box as well, so I can watch it upstairs, it's the main tv with the Sky Q box that's the problem 

This message was authored by swhxd06 This message was authored by: swhxd06

Re: Netflix: Red Spinning Circle on Launch

I guess it's about time to contact Sky, enough is enough (even though it's just come back on my main box - though probably not for long!)

Let's just hope Sky gets its act together and sorts this out once and for all 🤞

This message was authored by BaileyGB This message was authored by: BaileyGB

Re: Netflix: Red Spinning Circle on Launch


@swhxd06 wrote:

I guess it's about time to contact Sky, enough is enough (even though it's just come back on my main box - though probably not for long!)

Let's just hope Sky gets its act together and sorts this out once and for all 🤞


I fear contacting Sky will do little to help your cause.

Have you tried this:

Can you try these steps please:

1 - Log into Netflix via the web browser.

2 - Highlight your profile picture (Top right corner).

3 -  Click on Account.

4 - Under the Security and Privacy option, click on Manage access and devices.

5 - Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).

6 - Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.

7 - Go to your SkyQ box and launch the Netflix app on your SkyQ box.

This message was authored by Abbie30 This message was authored by: Abbie30

Netflix red spinning circle

Constantly having to turn and turn off my sky q box , I have no issues with Netflix on my phone my fire stick or Xbox , just with sky , I pay a premium sub and have done for 7 years now , sky need to fix this issue as my tv downstairs doesn't have the fire stick connected , very dissatisfied 

This message was authored by Debsandand This message was authored by: Debsandand

Re: Netflix: Red Spinning Circle on Launch

I have same problem with netflix not loading. The provlem is on mini box. Works fine everywhere else

This message was authored by swhxd06 This message was authored by: swhxd06

Re: Netflix: Red Spinning Circle on Launch

I'm the opposite; it always works on the mini box, but only sporadically on the main box. Problem is ongoing😖

This message was authored by Ant+Pay This message was authored by: Ant+Pay

Re: Netflix: Red Spinning Circle on Launch

Same problem but only since last week. Spinning red circle when trying to load from Sky Q box. Any idea of timeframe for a fix?

This message was authored by BaileyGB This message was authored by: BaileyGB

Re: Netflix: Red Spinning Circle on Launch


@Ant+Pay wrote:

Same problem but only since last week. Spinning red circle when trying to load from Sky Q box. Any idea of timeframe for a fix?


This issue has been going on for many months. Sky and Netflix are working on a fix but on the meantime....please try the fix 3 posts above yours. It's worked for many other people on here. 

This message was authored by Manestream This message was authored by: Manestream

Re: Netflix: Red Spinning Circle on Launch

Yes the fix works but only temporary. It could work for a day, or several days. Maybe even just 2-3 netflix connections before it starts all over again.

Some say it fixed their issue and they have never had it happen since, but most come back reporting the issue.

 

My advice try it, see how ou go, if it comes back just launch another application and then try netflix app again, or even a few mins later. Thats what i have come down to trying, sometimes it does not work and a turn off of the actual box and the whole service, waiting at least 60 seconds before powering it all up again tends to work for a couple of netflix log-ins before it starts all over again.

 

Issue has been with us for what 6mths now, no sign of it ever getting fixed. We dont have any TV service now other than through teh SkyQ box. For some reason the old service we had for in built freeview and all no longer works. So turn off sky may as well get rid of teh TV's as well.

This message was authored by Mariachi_girl This message was authored by: Mariachi_girl

Re: Netflix red spinning circle

Same issue here. I have followed the advice given in other threads. There must be a problem with the app permissions into the Sky systems, because I don't have the issue in any other device.  I have not seen any formal answer from Sky.  There was one asking for customer cases in December, but I would have thought that it should be working by now. 

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