All providers do this now. You should have benefited from a new customer discount 26 years ago and if you choose to leave and move to a different provider the same will happen in 18/24 months time with them ~ at which point you can rejoin Sky and get a new customer deal again.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Re: Completely overcharged as a loyal customer for 26 years
Posted by a Superuser, not a Sky employee. Find out more
Hi @Sharon148 Did you not get a new customer deal when you joined? All providers offer new customer deals to attract new customers. The only way to get a better deal is to change providers every 12/18/24 months. Just like car insurance to avoid the loyalty tax.
Haggle. We all have to do it if you don't want to pay full price. I did for every Q contract I had & always got it down in price. Deals are harder to come by these days but have a figure in mind of what you think the service is worth to you. If Sky can't come close to it then leave. There are plenty of other TV service providers.
