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Discussion topic: Sky Go not working with Fibre

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This message was authored by DaleCFC This message was authored by: DaleCFC

Sky Go not working with Fibre

Hi,

since changing over to Sky Fibre broadband my Sky go has stopped working on iphone and PS5,

Tried both devices through data and different wifi connections and work fine,

only when i switch back to sky wifi the issues start. 
all apps and firmware are up to date. 
any help appreciated. 


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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: Sky Go not working with Fibre

Posted by a Superuser, not a Sky employee. Find out more

@DaleCFC check the settingfir Broadband Shield in the My Sky app is not set somit blocks video streaming.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: Sky Go not working with Fibre

Posted by a Superuser, not a Sky employee. Find out more

@DaleCFC check the settingfir Broadband Shield in the My Sky app is not set somit blocks video streaming.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
DaleCFC
Topic Author
This message was authored by DaleCFC This message was authored by: DaleCFC

Re: Sky Go not working with Fibre

Couldn't find any settings regarding tv streaming, so disabled broadband shield completely and rebooted router and phone, and still doesn't work. 

DaleCFC
Topic Author
This message was authored by DaleCFC This message was authored by: DaleCFC

Re: Sky Go not working with Fibre

Thank you, i called Sky after resetting everything,

disabled Broadband shield completely, and waited the recommended 24 hours for new sttings to kick, and all seems to be working fine now. 

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