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Discussion topic: Sky Go not opening on Android (Error 20190000)

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This message was authored by Addie15 This message was authored by: Addie15

Re: Sky Go not opening on Android (Error 20190000)

Posted by a Sky employee

Hi there, GavL1, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

This message was authored by Addie15 This message was authored by: Addie15

Re: Sky go app not working on Android phone

Posted by a Sky employee

Update-We have not received a response to the invite from Anick, we are closing that now. Please get back to us if you still need help so we can re-escalate that for you. Thanks. 

This message was authored by TJ2468 This message was authored by: TJ2468

Re: Sky Go not opening on Android (Error 20190000)

Hi.

 

I'm having this error too for the SkyGo app on a Samsung Galaxy A50 phone.

 

Any details or steps available on how to fix this?

This message was authored by Curly2015 This message was authored by: Curly2015

Re: Sky Go not opening on Android (Error 20190000)

I'm having exactly the same problem.  I have uninstalled the app. Shut the phone down, restarted and reinstalled the App and am still getting the same message.

This message was authored by Cybernomad This message was authored by: Cybernomad

Re: Sky Go not opening on Android (Error 20190000)

Hi, I'm also getting this error message.

 

Oddly one of the sky boxes also played up and my error started after updating the app.

 

Is the fix open to the public???

This message was authored by Dst23 This message was authored by: Dst23

Sky Go App not working...

Have installed and uninstalled 5 times..Restarted phone but still nothing 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go App not working...

Posted by a Superuser, not a Sky employee. Find out more

Not sure there is much more you can do but out of interest when you say it isn't working what is actually happening ?

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This message was authored by Flats2514 This message was authored by: Flats2514

Re: Sky Go not opening on Android (Error 20190000)

Could I please get someone to contact me as well. I'm having the same issue!

This message was authored by davads This message was authored by: davads

Re: Sky Go not opening on Android (Error 20190000)

Hi there. Had Sky TV installed yesterday afternoon and all working fine so far, but the Sky Go app which I've installed on my phone isn't getting past this error message (see pic) - which seems to be a problem for several others on this thread.

 

I went on DMs with SkyTechHelp on Twitter but they weren't able to do anything. I've uninstalled and reinstalled the app, and restarted the phone, but to no avail. Any advice anyone can give me? My phone is a Samsung Galaxy S10 and it's Android OS Version 12, if that means anything.

 

Cheers for any help

Screenshot_20220926-171808_Sky Go.jpg

This message was authored by Daveed45 This message was authored by: Daveed45

Re: Sky Go not opening on Android (Error 20190000)

Hi,

 

I am having the exact same issue as Anick.  Have downloaded movies over wifi and when trying to access offline i get the same error message -  "There was a problem starting the app. Please restart the app and try again. Error 20190000)

 

Help would be appreciated, as downloaded films for my daughter to watch on the plane tomorrow.  Device is a samsung Tablet A7

 

Thanks

This message was authored by JacintaC This message was authored by: JacintaC

Re: Sky Go not opening on Android (Error 20190000)

Yes I've the same issue & error with Sky Go

This message was authored by davads This message was authored by: davads

Re: Sky Go not opening on Android (Error 20190000)

Has anybody had a successful fix? 😞

This message was authored by Dst23 This message was authored by: Dst23

Re: Sky Go App not working...

Sky App not starting

Screenshot_20220929-111918_Sky Go.jpg

This message was authored by DanBase This message was authored by: DanBase

Re: Sky Go not opening on Android (Error 20190000)

Same error here - 2019etc. No problems when used in July yet can't watch anything now. Uninstalled & reinstalled app multiple times, no VPN installed, still appearing when trying to watch anything offline on Samsung tablet. Any resolution to this error? 

This message was authored by DanBase This message was authored by: DanBase

Re: Sky Go not opening on Android (Error 20190000)

Are there any sky employees that can help/escalate this please (as that seems to be what is happening for this error)? Seems there's been no responses to quite a few over the last 5 days and we are probably all waiting for something to be done! Any help appreciated!

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