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Discussion topic: Sky Go - TNT says upgrade to get this but works on my TV

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DN1965
Topic Author
This message was authored by DN1965 This message was authored by: DN1965

Re: Sky go TNT

About 8:45/9pm tonight 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky go TNT

Posted by a Superuser, not a Sky employee. Find out more

@DN1965 

If it isn't working tomorrow then post back here as we can arrange some help for you via here.

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This message was authored by caesarome This message was authored by: caesarome

Re: How to get TNT sports which I added via Sky on my TV to view on SkyGo on my iPad also

Posted by a Superuser, not a Sky employee. Find out more

And when did you add TNT to your Sky account ?

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This message was authored by JGA991 This message was authored by: JGA991

Re: How to get TNT sports which I added via Sky on my TV to view on SkyGo on my iPad also

About 6 months ago....

thanks.

J

This message was authored by caesarome This message was authored by: caesarome

Re: How to get TNT sports which I added via Sky on my TV to view on SkyGo on my iPad also

Posted by a Superuser, not a Sky employee. Find out more

@JGA991 

Whe you go to view the TNT channels are you being asked to upgrade ?

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DN1965
Topic Author
This message was authored by DN1965 This message was authored by: DN1965

Re: Sky go TNT

Hello, it still appears to not work 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky go TNT

Posted by a Superuser, not a Sky employee. Find out more

@DN1965 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by fowlerpete This message was authored by: fowlerpete

Re: Sky go TNT

@caesarome - I have exactly the same issue - subscribed to TNT yesterday (maybe around this sort of time - midday). Works fine on Sky Q but not on Sky Go still.

This message was authored by caesarome This message was authored by: caesarome

Re: Sky go TNT

Posted by a Superuser, not a Sky employee. Find out more

@fowlerpete 

And to confirm that you added TNT via your Sky account and not via a BT/EE account ?

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This message was authored by fowlerpete This message was authored by: fowlerpete

Re: Sky go TNT

@caesarome thats correct, it was an added package onto my sky account - thanks

This message was authored by caesarome This message was authored by: caesarome

Re: Sky go TNT

Posted by a Superuser, not a Sky employee. Find out more

@fowlerpete 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Jono9 This message was authored by: Jono9

Re: How to get TNT sports which I added via Sky on my TV to view on SkyGo on my iPad also

It's with bt

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky go TNT

Posted by a Sky employee

Thanks for escalating. We've sent invites to @DN1965 and @fowlerpete.

Thanks
Tom
This message was authored by Siobhanp77 This message was authored by: Siobhanp77

Re: Sky go TNT

I am having the same issue, please can you escalate to an assistant?

This message was authored by Arfan+Afzal This message was authored by: Arfan+Afzal

Re: Sky go TNT

Hi, I have the same issue. Subscribed to TNT Sports through SKY, all works fine on the Sky Q box but Sky Go says you need to upgrade your subscription. 

 

This was done over 24hrs ago. 

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