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Discussion topic: Sky Go - TNT says upgrade to get this but works on my TV

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This message was authored by Siobhanp77 This message was authored by: Siobhanp77

Re: Sky go TNT

It's so stupid, I can even remote record it to my Sky box (I'm sat right in front of it) and it still doesn't work. The connection is clearly there. 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky go TNT

Posted by a Superuser, not a Sky employee. Find out more

@Siobhanp77 


@Siobhanp77 wrote:

I am having the same issue, please can you escalate to an assistant?


We can but they will not respond until sometime tomorrow so are you OK with this or would you prefer to call ?

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This message was authored by Natalie1804 This message was authored by: Natalie1804

Sky go

Can somebody please help, I recently added tnt sports to my package and pay directly to sky, however it's not available on my sky go app, it's been 3 days but still says I need to upgrade when I have already

thanks

This message was authored by Mgd6 This message was authored by: Mgd6

Re: Sky go

Same here for sky shooters sports, customer services says it's active. So frustrating 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky go

Posted by a Superuser, not a Sky employee. Find out more

@Natalie1804 @Mgd6 

We can escalate to Sky but they will not respond to you until tomorrow so let us know if you are happy to wait until sometime on Friday to be contacted via here about this.

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This message was authored by DarrenT7 This message was authored by: DarrenT7

Re: I have added TNT sports to my package but it is not working on sky go app only on the tv

Hi 

I've just came across this exact issue! Bought TNT subscription via sky and when want to view it on sky go, it states need relevant Sky TV subscription. 

 

I would like a refund now to this subscription as was only taken it out for the month to watch certain matches which now I've missed! 

This message was authored by angelarambo This message was authored by: angelarambo

TNT not working on aky go app

sunscribed to tnt throigh aky bit not.working on sky go app??
This message was authored by caesarome This message was authored by: caesarome

Re: TNT not working on aky go app

Posted by a Superuser, not a Sky employee. Find out more

@angelarambo 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

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This message was authored by bayardm This message was authored by: bayardm

Re: TNT not working on aky go app

I would be interested in the response as I have the same problem. I can get TNT sports on my Glass tv, Whole Home,  although subscribed via Bt, but not on my Sky Go.

Sky Glass 43” stand mount, Wi-fi, 1 puck, ethernet from Bt disc.
Sky Ultimate and whole home, Diamond VIP User
BT Hybrid FTTC, BT Smart Hub 2 + 1 disc
This message was authored by caesarome This message was authored by: caesarome

Re: TNT not working on aky go app

Posted by a Superuser, not a Sky employee. Find out more

@bayardm 

What device are you using with Sky Go installed on ?

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This message was authored by Mgd6 This message was authored by: Mgd6

Re: Sky go

Still not letting me watch, I can call customer service today 

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky go TNT

Posted by a Sky employee

Hi there Siobhanp77 and Arfan+Afzal, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: TNT not working on aky go app

Posted by a Sky employee

@bayardm You can only watch TNT on Sky Go if you subscribe through Sky directly. 
If you do it through BT, you need to use the Discovery + streaming app. 
discovery+ | Here's how you can get TNT Sports...

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: TNT not working on aky go app

Posted by a Sky employee

Thanks for escalating this. We’ve sent angelarambo an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Samraj This message was authored by: Samraj

Re: Sky go TNT

Posted by a Sky employee

Hi, everyone 👋🏽

 

Thank you so much for bringing this to our attention.

 

I understand that this is frustrating and apologise for the inconvenience this has caused you all. I've escalated the problem to the relevant team here at Sky and can confirm that they are working to resolve the issue.

 

For now, I'll be marking any posts I create with updates as Answered for better visibility of the most recent information.

 

Thanks 👍🏽

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