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Discussion topic: No video, only audio - Desktop update 24.1

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go not loading after update 24.1.3.0

Posted by a Superuser, not a Sky employee. Find out more

Have you checked to see if there is another update available as while it should download when you first load it up it is still worth checking.

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This message was authored by magoo101 This message was authored by: magoo101

Re: Sky Go not loading after update 24.1.3.0

Ok will try installing the app again & see what happens. Thanks for your help

This message was authored by magoo101 This message was authored by: magoo101

Re: Sky Go not loading after update 24.1.3.0

Hi ceasarome, where did you get your update from as I still keep getting 24.1.3.0 when I download the app from the Sky website?

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go not loading after update 24.1.3.0

Posted by a Superuser, not a Sky employee. Find out more

The app installed it when I opened it like it usually does.

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Kirky3
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This message was authored by Kirky3 This message was authored by: Kirky3

Re: Sky go update. Laptop

Are they going to fix it? Anyone know?

This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Sky go update. Laptop

Sky Go works fine on my Windows 11 PC. 

App version number is 24.1.3-1

This message was authored by eborwolves This message was authored by: eborwolves

Re: No picture (sound only)

exactly the same problem as Patricia453. No  picture, only sound.

 

 

 

This message was authored by Patricia435 This message was authored by: Patricia435

Re: No picture (sound only)

No Picture but Sound issue:

Sky help desk (even Gold Command) didn't resolve the issue even though they said it would be resolved "in 24Hrs". In the end I took my PC to a local PC repair shop. My local shop resolved the issue, he removed Windows 11 and loaded Windows 10 onto my laptop. All works now (and at a cost). 

This message was authored by Russell228 This message was authored by: Russell228

Cannot watch skygo on my pc all i get is commentary

All i get when i try to watch skygo on my pc is commentary but no picture

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot watch skygo on my pc all i get is commentary

Posted by a Superuser, not a Sky employee. Find out more

When the blank screen loads up try putting your cursor on one of the corners of it and then try dragging it to make it bigger to see if that then loads up Sky Go.

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This message was authored by jim996 This message was authored by: jim996

Re: Sky Go not loading after update 24.1.3.0

sky go on windows 11 Has no video but has sound after update to 24.1.30.0 was working fine before update

Have uninstalled it and reinstalled still same problem .

 

 

This message was authored by Bling1981 This message was authored by: Bling1981

Re: No picture (sound only)

**bleep** come on SKy sort this out please!

This message was authored by Russell228 This message was authored by: Russell228

Re: Cannot watch skygo on my pc all i get is commentary

This did not work sorry

This message was authored by Bling1981 This message was authored by: Bling1981

Re: Cannot watch skygo on my pc all i get is commentary

What the hell is that answer! You know very well you have issues with your latest release and couldnt give two hoots about it, extremly frustrating and zero real support!

This message was authored by Bling1981 This message was authored by: Bling1981

Re: Sky go update. Laptop

@caesarome still nothing new and the problem persists? Has this been escalted? its affecting all operasting systems and peopls seem to be getting very frustrated. Its an issue with the latest upate without doubt but sky seem to be unwilling to resolve.

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