121

Discussion topic: Getting "please upgrade your subscription" on Sky Go for anything I try to watch

Reply
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply
This message was authored by SLGilbert This message was authored by: SLGilbert

Re: Sky Go please upgrade subscription

I'm also having this issue on my phone. It says the exact same message. And on Xbox Consoles it says I don't have a whole home subscription but I do.

This message was authored by Cufc2122 This message was authored by: Cufc2122

Re: Sky Go please upgrade subscription

That's the message I get on the PS5 

Disappointed sky can't get this sorted.

This message was authored by Becc1 This message was authored by: Becc1

Re: Sky Go please upgrade subscription

I also have this issue, paying £110 a month and can't watch on phone or Xbox but I have whole room

This message was authored by Jilly14 This message was authored by: Jilly14

Re: Sky Go please upgrade subscription

We have exactly the same issue. There is clearly sth wrong with the app. Pay over a thousand pounds a year basically to get broadband and sport and can often not get either. What is happening Sky? Why can't I use Sky Go for my sport subscription? Do I get money back for today? Yep, thought so...

This message was authored by grffti This message was authored by: grffti

Re: Sky Sports in my package not working on Go or Sports app mobile

Also having the same issue, I've confirmed I can view the Sky Sports main event channel on my Sky Q box, however every Sky Go device I have tried brings back an error 1410. 

This message was authored by Ned61 This message was authored by: Ned61

Can’t get Sky Sports on Sky Go

I've just bought Sky Sports and can't get it on Sky Go. Get it sorted, it's ridiculous and it seems to be a common problem. Pain in the **bleep**

This message was authored by Kyle379 This message was authored by: Kyle379

Re: Sky Go please upgrade subscription

I am having the same issue. I have sky ultimate tv but can't access anything on the Go app. Feel like I've been duped and taken to the cleaners. First and last time I use sky.
This message was authored by Vikcn This message was authored by: Vikcn

Sky sports error 1410 Sky go

Hi, newly added on sky sports. I have downloaded, uninstalled the app, restarted my pc / phone, followed all processes on the guide and still getting 1410 error.

 

please can someone assist.

 

cheers

This message was authored by Cufc2122 This message was authored by: Cufc2122

Re: Sky Go please upgrade subscription

Has this problem been going on for a while?

 

 

This message was authored by Becc1 This message was authored by: Becc1

Re: Sky Go please upgrade subscription

It's absolutely ridiculous, mine has been fine for months now all of sudden won't work!

This message was authored by Cufc2122 This message was authored by: Cufc2122

Re: Sky Go please upgrade subscription

You would think a big set up like sky would have it fixed quickly. 

This message was authored by Sebastianhewitt This message was authored by: Sebastianhewitt

Skygo saying I need to upgrade my subscription when I have the ultimate tv package.

I signed up to sky earlier today and it did say I would be able to instantly stream on Skygo - but when I try it tells me to upgrade my subscription to stream. Does it take a while to update on the system or is there something wrong? 

This message was authored by RHOPKINS55 This message was authored by: RHOPKINS55

Re: New sky go acount

I think its an issue that Sky are yet to publicly address. I still have Sky Q and I'm unable to access any Sports channels on SkyGo. It's really poor from Sky to not address this for continuity. The community is full of users all asking similar questions. There is an 'Answered' thread in relation to TNT Sports which sort of draws attention to a potential issue. But without a statement from Sky we're all in the dark and frustrated. 

This message was authored by RHOPKINS55 This message was authored by: RHOPKINS55

Re: Sky Go please upgrade subscription

No not new to Sky. Diamond customer, not a formal acknowledgement from Sky that there is a fix. Only reading from community members.

This message was authored by ems1234 This message was authored by: ems1234

Re: Skygo saying I need to upgrade my subscription when I have the ultimate tv package.

Same problem ☹️ 

Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 3.6 hours

New Discussion