17 Jan 2025 02:08 PM
This seems a fairly common issue, but none of the solutions I've seen in the forums have worked. I am a recent customer (signed up yesterday) for Sky Stream. We have bought all subscriptions possible bar "whole house". Everthing works fine from the puck to the TV. I'm trying to get Sky Go to play, well, anything (catchup or live for any channel) on my phone and always get the "please upgrade your subscription" message.
I have tried:
I even left it a day after the initial issue since I assumed there may be an overnight job to synch accounts and subscriptions with Sky Go.
I can't think of anything else to try.
Any suggestions gratefully received.
22 Jan 2025 11:45 AM - last edited: 22 Jan 2025 11:46 AM
Posted by a Sky employeeHi, everyone 👋🏽
Thank you so much for you patience with this issue.
Our support teams have confirmed that this issue has been resolved!
I'll mark this reply as the Answer and lock this topic.
Thanks 👍🏽
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17 Jan 2025 10:06 AM
I'm a Sky Stream customer, and I can watch Sky Sports on the Stream device but on any Sky Go I've tried (Mac, iPad, iPhone) I get the message
"You need the relevant Sky TV subscription to watch this show. Code: 1410".
Is there a way to get this enabled?
17 Jan 2025 10:15 AM
Posted by a Superuser, not a Sky employee. Find out moreIf this doesn't work we can arrange some help for you via here:
https://www.sky.com/help/articles/sky-id-cant-access-all-my-services
17 Jan 2025 10:20 AM
Thanks for the reply. I don't think that route is applicable here though, as my Sky iD is linked to the right account.
17 Jan 2025 10:25 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.
17 Jan 2025 10:28 AM
Thank you.
17 Jan 2025 11:43 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent AndrewF_UK an invite to chat.
17 Jan 2025 01:50 PM
The helpful person who reached out to me explained that it's related to https://helpforum.sky.com/t5/Sky-Go/Sky-go-TNT/m-p/4884385#M142393 and although that thread refers to TNT it does affect Sky Sports too, so I'll monitor that thread for updates.
17 Jan 2025 05:35 PM
Did this get resolved. This happening to me
17 Jan 2025 05:38 PM
Posted by a Superuser, not a Sky employee. Find out more
@Sarah409 wrote:Did this get resolved. This happening to me
@Sarah409 which main sky platform do you have
sky Q/+ or glass/stream
17 Jan 2025 05:40 PM
Hi, we have sky Q
17 Jan 2025 05:41 PM
Posted by a Superuser, not a Sky employee. Find out more@Sarah409 There's a known fault being worked on
17 Jan 2025 05:42 PM
Ok thank you
17 Jan 2025 06:24 PM
Im getting the same issue on mine just says please upgrade but all freeview channels work.
I have been trying to sort out for 3 days now 🙃
17 Jan 2025 07:27 PM
Posted by a Superuser, not a Sky employee. Find out moreThere is a known fault which is being worked on. There is no timescale for a fix at present.
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