16 Oct 2022 01:10 PM
Hi, my son has been using sky on Xbox and it now says I need to upgrade my package, error 1204. So can't watch anything other than sky news. This shouldn't be the case as we have the sky go extra package
16 Oct 2022 01:18 PMPosted by a Superuser, not a Sky employee. Find out more
To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.
This link explains how this works:
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
18 Oct 2022 02:27 PMPosted by a Sky employee
Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
No problem. Browse or search to find help, or start a new discussion on Community.
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