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Discussion topic: Code 1510-IH showing even with multiscreen

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This message was authored by Trahaas This message was authored by: Trahaas

Code 1510-IH showing even with multiscreen

Hi

I am trying to download recordings from my sky box onto my laptop but it is showing error code 1510. I've found out this means you do not have a multiscreen subscription but I DO have the subscription as I have a sky mini box too. Anyone know how I solve this? 

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This message was authored by caesarome This message was authored by: caesarome

Re: Code 1510-IH showing even with multiscreen

Posted by a Superuser, not a Sky employee. Find out more

@Trahaas 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Code 1510-IH showing even with multiscreen

Posted by a Sky employee

Thank you for escalating this. We have sent an invite to chat 
 

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Code 1510-IH showing even with multiscreen

Posted by a Sky employee

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 
 

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