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Discussion topic: Sky Glass: My sound sounds like it's under water

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AndrewMccully12
Topic Author
This message was authored by AndrewMccully12 This message was authored by: AndrewMccully12

Re: Sound

Hopefully they can sort it soon, it's so annoying 

This message was authored by Joe-Bow This message was authored by: Joe-Bow

Re: Sound

Posted by a Superuser, not a Sky employee. Find out more

@AndrewMccully12  With regard to the videos I posted above, is this the same issue that you hear on your TV too?

AndrewMccully12
Topic Author
This message was authored by AndrewMccully12 This message was authored by: AndrewMccully12

Re: Sound

They are exactly how my videos sound

This message was authored by Joe-Bow This message was authored by: Joe-Bow

Re: Sound

Posted by a Superuser, not a Sky employee. Find out more

@AndrewMccully12  Have you been in contact with Sky on this?  I think they said they'd tried to contact you.

AndrewMccully12
Topic Author
This message was authored by AndrewMccully12 This message was authored by: AndrewMccully12

Re: Sound

No, I haven't had anything. My phones away getting fixed from the other day. If they could send me a number I can ring them on I could contact them. Tonight was watching something and the next program came on the same channel and it was all muffled 🤦‍♂️

This message was authored by KevNewMedia This message was authored by: KevNewMedia

Re: Sky Glass: My sound sounds like it's under water

Posted by a Sky employee

Hi All

 

Thank you for bringing this to our attention.

 

We've passed these reports to our support teams to investigate and provide the best course of action going forward.

 

When I have more information, I'll let you all know.

Thanks
Kev
Community Manager
This message was authored by Andy-Badger This message was authored by: Andy-Badger

Re: Sky Glass TV issue with Dolby Atmos Audio

Dolby Atmos is not even working on mine. I've listened to the tv and only sound is coming through the speakers on the face of the tv on the bottom of the screen

This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Sky Glass TV issue with Dolby Atmos Audio


@Andy-Badger wrote:

Dolby Atmos is not even working on mine. I've listened to the tv and only sound is coming through the speakers on the face of the tv on the bottom of the screen


Are you definitely watching something that is encoded with Dolby Atmos? Most streamed content is just in stereo.  

You will only get Dolby Atmos from some Sky content if you pay for the UHD/Atmos add-on pack. You can get Dolby Atmos from selected Disney+, Netflix, Prime Video and Apple TV+ content if you subscribe to the relevant package tier. 

This message was authored by Andy-Badger This message was authored by: Andy-Badger

Re: Sky Glass TV issue with Dolby Atmos Audio

yep im in on premium subs with disney, netflix, apparently sky etc. 

This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Sky Glass TV issue with Dolby Atmos Audio


@Andy-Badger wrote:

yep im in on premium subs with disney, netflix, apparently sky etc. 


The Atmos 'effect' on a Glass TV is somewhat limited, you really need external surround speakers to get the proper Atmos experience, but if you feel the upward firing speakers at the top of your TV aren't functioning then you should contact Sky for further troubleshooting. If you are within your warranty period (2 years) you should be able to request a replacement. 

This message was authored by Andy-Badger This message was authored by: Andy-Badger

Re: Sky Glass TV issue with Dolby Atmos Audio

They are not working for sure

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