My sky glass keeps “cutting out” mid programme / apps closing

[Msutt]

By cutting out I mean just stopping , it just stops and goes back to home page 

it's now on pretty much everything we watch , across all apps 

Moderator comments: Edited title 

[FLOSSNCL]

Whilst watching various channels, our sky glass just randomly returned to the home screen. It does not turn off, and we do not have any of the sleep settings switched on. Is this a sky fault or an update blip?

[Tim+Adams]

Hi @FLOSSNCL 

Have you tried turning it off at the socket, wait a min and then back on again?

Thanks,
Tim

[FLOSSNCL]

It is just the home screen so we go back to the app and play again - it is extremely frustrating if we have to switch off and wait every time?

[Fothergill1]

@FLOSSNCL  is this only happening with ITVX?  If so it is a problems with the app that has been reported by a number of people (including me).  See the following link:

https://helpforum.sky.com/t5/Glass-Stream/ITVX-problems-since-31-3/td-p/4270231 

[Lazarus90]

When watching any app (or playing a videogames console on hdmi) at random times sky glass automatically force closes and jumps to the sky glass homescreen. I've tried updating/refreshing apps and switching sky glass off at the wall leaving it off for a while, and neither have fixed the issue. Has anyone else experienced this? And if so how can I fix this issue?

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Update - We spoke to Lazarus90 - They have called in 🙂

[d4rkcell]

Yes this has started happening to us when watching amazon prime or 4od. The app just closes and goes back to the sky home screen without saying anything or touching the remote. It has got quite frustrating. Is there a solution to this?

[Chrismurr80]

Happens to us too. Usually

a out 30-40 minutes in on Apple TV or Prime. Really annoying. 

[Lazarus90]

Called Sky earlier today, spoke to someone who talked me through a few different things to try fix it and said they'd call me back in a few days to see if it worked, which by the way it did not. The person I spoke to on the phone said that they'd never heard of anyone having this issue before now, glad i'm not the onlt one.

[Leanneok]

The past 2 days my sky glass is doing this! It happens with every app I'm watching, done it on prime, discovery + and doing in now on my5. Its so annoying 

[Darby12]

I'm having this problem too very annoying happens on all apps.

[Darby12]

I'm constantly being forced out of apps back to the sky Home Screen whilst I'm watching shows! Only happening recently had since December.

[TimmyBGood]

@Darby12 

Is it possible your remote is generating a spurious signal?