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Discussion topic: Having to switch sky Glass off at Main every day

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This message was authored by Cridler This message was authored by: Cridler

Having to switch sky Glass off at Main every day

Hi,

 

Anyone have a fix for this, each day the red light is on the front, the remote is working but thee Sky Glass doesnt switch on, 

 

I then climb behind the tv, switch it off at the mains and then it does switch on.

 

This is every day, not a one off.

 

Any advice on a fix would be appreciated. 

 

Cheers

Chris

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This message was authored by md20 This message was authored by: md20

Re: Having to switch sky Glass off at Main every day

We have the same issue, its been like this for the last few weeks now. 

This message was authored by Addie15 This message was authored by: Addie15

Re: Having to switch sky Glass off at Main every day

Posted by a Sky employee

Hi there, Cridler. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

Cridler
Topic Author
This message was authored by Cridler This message was authored by: Cridler

Re: Having to switch sky Glass off at Main every day

Many Thanks, ill look out for it,

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Having to switch sky Glass off at Main every day

Posted by a Superuser, not a Sky employee. Find out more

@Cridler  Mine used to do the same thing but I resolved this by turning on the Networked Standby Mode in Setting > Start up & Standby menu.  This stops Glass losing the network connection when it goes into standby.

 

When we turned it on from standby it said there was no network but simply turning it off with the remote and back again usually got the TV to pick up the network again. 

 

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Cridler
Topic Author
This message was authored by Cridler This message was authored by: Cridler

Re: Having to switch sky Glass off at Main every day

Hi,

 

The issue is about the TV not turning on from stand-by the network is ok, unless they are connected?

 

Cheers

Chris

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Having to switch sky Glass off at Main every day

Posted by a Superuser, not a Sky employee. Find out more

@Cridler No they are not connected.  I see your post has been escalated to the Community Messaging Team so hopefully they will have a solution for you.  You may not get a response from them today but make sure you refresh your browser from time to time so you don't miss the invitation..

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This message was authored by krduke This message was authored by: krduke

Re: Having to switch sky Glass off at Main every day

I had this every morning where the TV would not turn on using the remote (Bluetooth) but would work fine using an old sky q remote.

 

I am not sure if it was caused by the overnight standby mode being enabled and it switching off the bluetooth.

 

Its been ok since I disabled overnight stand by but keep meaning to re enable it to see if it comes back again.

Cridler
Topic Author
This message was authored by Cridler This message was authored by: Cridler

Re: Having to switch sky Glass off at Main every day

Do you get an email when chat is ready?

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Having to switch sky Glass off at Main every day

Posted by a Superuser, not a Sky employee. Find out more

@Cridler Have a look at the link provided in post 3 above as it explains the procedure.  I note it says you MAY receive an email.  You will obviously not see the invitation bubble if you don't refresh the forum on your browser from time to time.  The bubble appears in the bottom left corner of your screen and you just click on it to get going.  Again, if you look at the picture in the link you will see what the bubble looks like (bottom left of picture).

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Having to switch sky Glass off at Main every day

Posted by a Superuser, not a Sky employee. Find out more

@Cridler you should see a colourful chat bubble at the bottom of a page when you are on the forum. If you don't try refreshing the page in your browser. Thats the chat that the Sky Messaging Team will use to contact you, the chat automatically closes if no response to a sky message is provided after 48 hours.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Having to switch sky Glass off at Main every day

Posted by a Sky employee

We are still looking to help you @Cridler . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Cridler
Topic Author
This message was authored by Cridler This message was authored by: Cridler

Re: Having to switch sky Glass off at Main every day

Hi,

 

Yes please re help, it is not the end of the world but there is something wrong with the TV having to do this repeatedly. 

 

It is also a very bizarre way to get help, to sit at your browser all day waiting for a button to appear. Am I the only one that sees that as odd. I missed it and call closed. Users should confirm a solution before any call is closed? 

 

Cheers

Chris

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Having to switch sky Glass off at Main every day

Posted by a Superuser, not a Sky employee. Find out more

@Cridler There is absolutely no need to sit watching your browser all day.  When Sky send the invitation they allow you 2 days (48 hours) to spot the invitation bubble and then reply and a further 48 hours each time they post a response.  This allows ytou to go about your daily activities.

 

I have used it on a couple of occasions and it worked really well.

 

ANyway, good luck with your issue 😀 

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This message was authored by ckd73 This message was authored by: ckd73

Re: Having to switch sky Glass off at Main every day

I am having the same problem nothing seems to work really getting fed up with it now

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