Updating my Packages

Spoke to Gavin today from your Mobile retentions Team he helped me to cancel my Broadband and went above and beyond trying to sort out my issues when trying to upgrade to Sky Cinema he has took the issue on board and is going to keep an eye on it as something in the background is stopping my Sky Cinema viewing to go live.  I Just had to reach out and say how greatful I am with the way this member of staff was on the call and took his time to make sure I understood what was going on and what he was going to do. 

Status changed to: We’re Finding your Staff Member
Status changed to: Mission Accomplished

Hey @Baz. 


Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.





Community Moderator