I had reported a fault on our landline earlier this month which was resolved a few days later.
However, during a following call from yourselves offering what I thought was a months free Subscription to Sky Sports as recompense for the problems, it turned out I had been contracted to Sky Sports Package. As a pensioner I am unable to afford this and was not interested in having the sports channel at all.
Twice during the following week I called to have it removed and each time I was told it had been removed and I had been given extra help with my basic package. However the offending sports channel still was not removed. Concerned my DD would be bounce due to the increased bill I emailed the complaints dept as a last resort. This is where Jim stepped in and took control. In a polite and professional manner and sorted the issue out instantly. He should be recognised for going above and beyond for his customer service skills.