I wished to cancel the TV element of my Mom's account.
After several emails and calls, Kerry (Sky Accessible Customer Service) finally sorted the first part of it this morning for me by adding my actioning a power of attorney so that I could deal with the account on my Mom's behalf. Thank you Kerry for understanding what I needed and resolving the issue so quickly so that I could speak on Mom's behalf. ❤️
Secondly, thank you so much to Lorraine who I have just come off the phone with. She used empathy and discretion to ensure that Mom wasn't out of pocket due to cancelling the TV element of the service. I have just started dealing with all things for Mom following the death of my Dad and it was so refreshing to speak to someone so helpful who just tried to make it as easy as possible for me. ❤️
I really appreciate the service I've received from both Sky operatives that I've had the pleasure of dealing with today.