Such a sensitive and compassionate member of staff

This evening I spoke with Jacob about the need to cancel my Sky subscription as I had to take early retirement due to my Parkinson's Disease rapidly deterioating.  

This resulted in my income decreasing significantly and I felt that having Sky tv was a luxury I could'nt afford.


I didnt want to make this call as I was somewhat embarressed by the changes in my financial circumstances.


Jacob could not have been any more helpful, understanding or respectful.


He tslked through all rhe ways Sky could help and explainef the different criterias.  He managed to reduce my monthly bill to a more affordable rate, enabling me to stay with Sky.


Jacob also explored with me other services which may be less expensive than other providers.


Jacob is an absolute credit to Sky, in a time where the cost of living has risen so much, Jacob's ability to support me in remaining with Sky was very much appreciated as was his warm and caring approach.


Thank you Jacob 😀






Status changed to: We’re Finding your Staff Member
Status changed to: Mission Accomplished

Hey @Suzi+Rock  


Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  




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