Every time I turned on my TV, it said there was not internet connection. My SkyQ box appeared to be working but I only had access to recordings and the TV guide. The mini boxes in two other rooms were not working at all. I called Sky, thinking that I would need to organise a visit so the main box could be repaired or replaced. I spoke with a lovely man called Constantine, who said that he could probably help me fix the problem over the phone and he did! I discovered that my recording box was 100% full so deleted many series I had recorded and the box was up and running again! He also talked me through connecting the other 2 boxes. He was so helpful, knowledgable and patient.