Sorting out connection to Broadband router

Every time I turned on my TV, it said there was not internet connection. My SkyQ box appeared to be working but I only had access to recordings and the TV guide. The mini boxes in two other rooms were not working at all.  I called Sky, thinking that I would need to organise a visit so the main box could be repaired or replaced.  I spoke with a lovely man called Constantine, who said that he could probably help me fix the problem over the phone and he did! I discovered that my recording box was 100% full so deleted many series I had recorded and the box was up and running again! He also talked me through connecting the other 2 boxes.  He was so helpful, knowledgable and patient.

I was very pleased with the service

Status changed to: We’re Finding your Staff Member
Status changed to: Mission Accomplished

Hi @Cindy+Anne 


Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager. 





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