I'd been having a lot of problems with my router. I spoke to an Irish man called Frank and tried to explain what was happening but I've had a stroke so it was difficult for me to tell him. He took control, asking lots of questions and was very patient with me when I had difficulty answering him. He was very empathetic and made me feel like I was no trouble at all. After some considerable time, he solved my problem. Very well done, Frank!!
I just wanted to tell everyone how very helpful he was.
