How To Send Thanks To Sky

[Anonymous]

Was planning on leaving Sky for Virgin. Spoke to Scott in the cancellation/retention team. 

He was great, and should be regarded as a valuable member of your team. 

He was not pushy at all, fully understood what I was not happy about and valued my long term custom. He was able to offer me a deal that although didnt beat the price of Virgin was much better value for money which I am very happy with.

Thanks