Perfect customer service

Spoke to Conner at Sky today in regards to Recieving my £35 refund (this was since I had cancelled my sky broadband services and the refund was taking longer than expected) 
He was the only advisor to actually upsell something to me, recognising that I had a new broadband provider however had not purchased a tv package.

He was able to offer me a great tv package and now I am once again a sky customer!

( I was willing to continue with sky broadband + tv once my contract had initially ended expecting a fair price, since I had been a customer for 3 years however previous advisors hadnt done a great job at all with any enticing offers rather only offering me the standard full price packages - and I then had to switch to virgin media when I much rather would have accepted a good deal from sky !)

Anyhow, great work and service from Connor and I hope he is recognised for this.

3 Comments
Status changed to: We’re Finding your Staff Member
 

Hey @Fabi_ 

 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  

 

Thanks 

Fanni 

Community Moderator 

Status changed to: Mission Accomplished