Oustanding Technical Support from Dublin.

Dear Sky Team,

 

This could be a complaint, but thanks to your employee, this is a positive message.

 

I am a new Sky customer. I ordered two PUCKs at your local desk in the Douglas Court Shopping Centre in Cork. The person I was dealing with was Padraig. He was very good, not pushy, and the overall discussion was very informative. Based on my conversation, I decided to go with Sky.

 

Two Pucks arrived very quickly, DPD did a great job as usual. I set up the first Puck quickly, but the second Puck had a technical issue. I had several calls with Kieran at your Dublin Call centre over two days. My SKY online account wouldn’t let me go past my Eircode page while the puck was asking for an activation via the sky.com/activate link, which couldn’t be accessed because of the Eircode Issue. So, your website in Ireland has a problem with Eircodes !!

 

 I am delighted to write at Kieran at the Dublin Call Centre has resolved my issue.

 

A message to management at SKY Ireland : I had several calls with Kieran. He is very technically competent, extremely patient and based on my conversation, he is a long-term employee. It was the most positive experience ever dealing with a call centre. Resolving my issue with Kieran was a pleasure.

 

Kudos to Kieran. He is one of a kind 😊 Please pass on my appreciation.

 

Regards, John

2 Comments
Status changed to: We’re Finding your Staff Member
 
Status changed to: Mission Accomplished

Hey @JohnScan  

 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  

 

Thanks 

Fanni 

Community Moderator