I spoke with one of the trouble shooting team at 8.30pm today as my Sky Q box wasn't working.
I thought I would be met with an out of hours message but was pleasantly surprised someone was available to help me.
I regrettably didn't catch the person's name but he was really helpful and managed to fix the issue.
I was conscious of the late hour but nothing was too much trouble and he helped me through step by step and managed to explain it to me (I'm not a tech savvy person) without being condescending.
Really friendly service - and now my box works!
Thanks to whoever it was for being so lovely and helpful even at the late hour when I'm sure you're dying to get home!
