Massive Thank you to Jordan!

Jordan from the technical team has gone above and beyond in helping me resolve a complaint and dealing with a broadband cease which Sky incorrectly added to my account. After being bumped around the houses and speaking to multiple people, Jordan took it on his own back to ensure the case was left with him and that he would escalate this for me. Not only was he amazing with his communication by keeping me up to date but he ensured the compensation being added was acceptable for me and that I was happy with the resolution of this. Also, as this wasn't an issue which necessarily sat with him, it furthers my gratitude that he ensured i was being listened to. I cannot thank him enough for sorting out this issue and for being so kind and helpful. He is an amazing asset to sky and his team and deserves recognition!

2 Comments
Status changed to: Mission Accomplished
 

Hi @FrancescaS,

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.

Thanks, 

 

Daniel

Community Moderator