Well we decided to take the SKY Q offer of a free installation in August 2023.We ahd a booking for 4 weeks off and waited in on the day a lady came and she couldnt do the instalation as it was on our foof some 30 ft high and had to use a cat ladder but informed us that dshe only went up strait ladders and propmley went away having done nothing.
I called the following day exspaing what had happens but the service center was unaware and he set up another fitting day 2/3 weels time.This tme 2 vans turned up so we were happy !! that this will get done as these guys had lots of equipment to scale our very low house.They asked to speak and told us the roof was wet and slippery as it had been raining early on and also there were wasps near where they wanted to climb I suggested that they did it from the back of the house but said safety was our main concern which I totaly agree with and then left us again!! went to get the post from the bottom of the drive they were partked up down the road some 20 mins after leaving.
Anyway onto SKY again and same thing booked us in and the guy came and chatted I explained what had happened he was amazed but took a view of how to deals with changing the transponder only and got his ladder screwed to the vall full climbing gear on and promply went up and fitted the item.
So after that Alex Scarborough setup everything and can honestly say what a credit to SKY he is soHelpfull and cannot thank him enough a real joy to have had Alex do our instalation Many Thanks to Alex.